Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Black

Modesto,CA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in both english and spanish.

Overview

6
6
years of professional experience

Work History

Problem Solver

Amazon
Tracy, CA
11.2021 - Current
  • Collaborated with other departments to identify root causes of systemic problems.
  • Promoted available products and services to customers during service, account management and order calls.
  • Analyzed customer feedback surveys to assess satisfaction levels with problem resolution services.
  • Defined and determined cause of problem to identify, prioritize and select alternatives.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Identified and analyzed complex problems to develop effective solutions.
  • Documented processes related to problem resolution and created training materials for new staff members.
  • Generated various solutions to choose and put best plan into action.

Patient Service Representative

Golden Valley Health Centers
Atwater, CA
05.2022 - 06.2022
  • Provided helpful assistance by anticipating and responding to needs of patients and family members.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
  • Utilized technology and specialized software to maximize productivity.
  • Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Documented and managed patient information in computer system.
  • Provided customer service by answering patient questions and addressing concerns.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Maintained a clean and organized reception area.
  • Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
  • Scheduled patient appointments and procedures.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Repair Technician

Tesla It Solutions
Fremont, CA
03.2018 - 10.2021
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Communicated with management, engineering and quality departments to solve technical repair problems.
  • Installed new appliances, wiring and machinery in homes with defective equipment.
  • Followed repair processes, driving high quality and short cycle time.
  • Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
  • Responded quickly to emergency repair calls from customers.
  • Performed troubleshooting and repairs on a variety of electronic equipment, including computers, servers, and peripherals.

Teacher's Assistant

Delhi School District
Delhi, CA
09.2018 - 05.2020
  • Greeted parents at school events to provide information about curriculum and activities.
  • Supervised children and participated with children in activities.
  • Provided feedback on completed assignments or tests related to specific subject matter.
  • Maintained accurate records of student attendance, grades, and behavior reports.
  • Distributed and collected tests and homework to prepare for grading by head teacher.
  • Contributed to development of syllabi, visual aids, answer keys, supplementary notes and class discussion topics.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Moderated parent-teacher conferences to discuss student progress or areas of concern.
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Helped students master assignments and reinforced learning concepts presented by teachers.

Store Associate

Forever 21
Turlock, CA
05.2018 - 09.2019
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Provided cash register operations and handled customer payments.
  • Identified problems or discrepancies in inventory levels and notified supervisor accordingly.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Stocked shelves with merchandise and maintained inventory levels.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Performed daily opening and closing procedures for store operation.
  • Followed loss prevention guidelines to deter theft.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
  • Greeted customers to determine wants or needs.

Education

High School Diploma -

Turlock High School
Turlock, CA
05-2014

Certificate - Medical Assisting

Abrams College
Modesto, CA

Skills

  • Order Fulfillment
  • Inventory Tracking
  • Material Handling
  • Pallet Jack Operation
  • Quality Control
  • Customer Service
  • MS Office
  • Problem Resolution
  • Product Sales
  • Billing Adjustments and Refunds
  • CRM Software
  • Store Maintenance
  • Teamwork and Collaboration
  • Contract Development
  • Translation and Interpretation Services

Timeline

Patient Service Representative

Golden Valley Health Centers
05.2022 - 06.2022

Problem Solver

Amazon
11.2021 - Current

Teacher's Assistant

Delhi School District
09.2018 - 05.2020

Store Associate

Forever 21
05.2018 - 09.2019

Repair Technician

Tesla It Solutions
03.2018 - 10.2021

High School Diploma -

Turlock High School

Certificate - Medical Assisting

Abrams College

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Elizabeth Black