Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Black

Myakka City,FL

Summary

Dependable food runner successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. Entry-level Food Runner and true team player remain cool under extreme pressure in high-tempo kitchens. Takes direction well and consistently meets schedule requirements. Backs up servers, back bars, and kitchen staff to deliver outstanding customer service to patrons.

Overview

2
2
years of professional experience

Work History

Food Runner, Expo, to Go, Retail

Woodys River Roo
02.2023 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Restocked food supplies in kitchen and organized storage areas.
  • Kept detailed knowledge of and followed all food safety guidelines.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Responded to customer complaints and inquiries promptly, finding swift resolutions.
  • Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.

To Go

Michelangelo's On 301
01.2022 - 02.2023
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Expedited food preparation for timely pick-up, ensuring top-notch service for all guests.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.

Education

GED -

Manatee Technical College
Bradenton, FL
04.2024

Skills

  • Quick Learner

  • Teamwork and Collaboration

  • Strong Work Ethic

  • Time Management

  • Strong teamwork

  • Customer Service

  • Effective Multitasking

  • Sense of urgency

  • Flexible Schedule

  • Cash Handling

  • Restaurant Etiquette

  • Cleanliness

  • Meal delivery

  • Menu Memorization

Timeline

Food Runner, Expo, to Go, Retail

Woodys River Roo
02.2023 - Current

To Go

Michelangelo's On 301
01.2022 - 02.2023

GED -

Manatee Technical College

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Elizabeth Black