Elizabeth Blue
South Saint Paul,MN
Summary
Healthcare professional with extensive experience in insurance verification, patient care coordination, HIPAA regulations, and Epic systems. Committed to providing exceptional customer service through effective communication and teamwork.
Overview
9
9
years of professional experience
Work History
Clinic Assistant
HealthPartners Woodbury Clinic
04.2016 - 12.2018
- Completed insurance precertification and prior authorizations for appointments, procedures, and prescriptions.
- Stayed up to date on a multitude of insurance plans including private insurance, workers compensation, and liability insurance.
- Collected demographic and financial information needed to register patients using Epic.
- Scheduled appointments within HealthPartners and assisted patients in scheduling at outside facilities.
- Assisted a team of family practice providers with templating schedules, obtaining interpreters, coordinating patient transportation, and scheduling referrals and follow up appointments.
- Supplied providers with the information needed to complete patient forms and letters in a timely manner.
- Obtained and documented patient records following HIPAA regulations.
- Ensured a positive patient experience and pleasant work environment using excellent customer service, communication, and teamwork skills.
- Completed periodic Epic trainings and stayed up to date with knowledge of medical terminology.
Clinic Assistant
HealthPartners Specialty Center
05.2014 - 04.2016
- Scheduled appointments and procedures in various specialty departments including Urology, Orthopedics, Foot and Ankle, and Trauma Surgery at HealthPartners Specialty Center and Regions Hospital.
- Verified insurance and registered patients using Epic.
- Managed check-in desk, greeted patients, collected insurance information and payments, and directed patients throughout a busy multi-specialty clinic.
Appointment Center Representative
Stillwater Medical Group
06.2013 - 04.2014
- Scheduled appointments in the clinic's main call center.
- Registered patients using Epic by verifying demographic and insurance information.
- Maintained a detailed understanding of each provider's schedule, specialty, and scheduling restrictions.
- Increased efficiency by promptly answering calls and reaching out to patients to schedule referrals and follow up appointments.
Registrar
Hudson Hospital and Clinics
06.2010 - 05.2013
- Scheduled appointments in primary care and various specialty departments.
- Checked patients in for appointments and procedures, verified insurance and demographic information, and collected copays and payments on outstanding balances.
- Provided compassionate, knowledgeable care as the patient's first point of contact at the hospital's Information Desk and in the Emergency Department.
- Managed the hospital's phone system and directed patient calls throughout the entire campus.
- Registered patients using Epic over the phone, at the check-in desk, and at the bedside.
Education
Health Information Management And Technology
Chippewa Valley Technical College
Eau Claire, WISkills
- Healthcare customer service
- Epic EHR
- HIPAA regulations
- Insurance verification
- Patient care coordination
- Medical billing
- Medical terminology
Timeline
Clinic Assistant
HealthPartners Woodbury Clinic
04.2016 - 12.2018
Clinic Assistant
HealthPartners Specialty Center
05.2014 - 04.2016
Appointment Center Representative
Stillwater Medical Group
06.2013 - 04.2014
Registrar
Hudson Hospital and Clinics
06.2010 - 05.2013
Health Information Management And Technology
Chippewa Valley Technical College
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