Summary
Overview
Work History
Education
Skills
Timeline
Generic

ELIZABETH BOCANEGRA

Fullerton,CA

Summary

Experienced in customer service and looking to leverage extensive background in office operations into a full-time position with a professional company.

Overview

3
3
years of professional experience

Work History

Rep, Customer Service 2 Claims

Molina Healthcare
Fullerton, CA
03.2021 - Current
  • Supported providers on issues of varying complexity.
  • Provided excellent customer service.
  • Accurately documents all calls and interactions through alternate channels.
  • Achieves individual performance goals as it relates to call center objectives.
  • Engaged and collaborates with other departments. Demonstrates personal responsibility and accountability by meeting attendance and schedule adherence expectations.
  • May assist with training needs of other employees.

Member and Provider Services

Molina Healthcare
Long Beach, CA
02.2020 - 03.2021
  • Provided customer support and stellar service to meet the needs to members.
  • Supported member's needs for basic inquiries and assistance involving eligibility and covered benefits, Provider Portal, and status of submitted claims .
  • Achieved individual performance goals as it relates to call center objectives.
  • Demonstrated personal responsibility and accountability by meeting attendance and schedule adherence expectations

SUBROGATION COLLECTOR

AFA CLAIM SERVICES
ANAHEIM, CA
04.2019 - 12.2019
  • Prepared demands and maintained case files, correspondence and legal documents.
  • Negotiated with carriers, defense attorneys and municipalities to minimize leakage.
  • Billing carriers, customers, and attorneys.
  • Issuing checks from incoming invoices.
  • Prepared reports, such as inventory balance, price lists and shortages.
  • Reviewed and evaluated accident reports, individual claims, medical or other documents as needed.

Education

GED -

Fullerton College
Fullerton, CA
05.2012

High School Diploma -

Fullerton High School
Fullerton, CA
08.2009

Skills

  • Customer Service
  • Problem Solving
  • Reliable and Dependable
  • Adaptable and Flexible
  • Reporting and Documentation
  • Relationship Building

Timeline

Rep, Customer Service 2 Claims

Molina Healthcare
03.2021 - Current

Member and Provider Services

Molina Healthcare
02.2020 - 03.2021

SUBROGATION COLLECTOR

AFA CLAIM SERVICES
04.2019 - 12.2019

GED -

Fullerton College

High School Diploma -

Fullerton High School

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ELIZABETH BOCANEGRA