Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Bogart

Des Plaines,IL

Summary

Proven leader in customer service and operations management, notably with Quill.com, I excel in conflict resolution and critical thinking, enhancing customer loyalty and team productivity. Skilled in active listening and data analysis, I've driven significant improvements in service quality and efficiency, achieving notable customer satisfaction and financial performance.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

Quill.com
01.1994 - 11.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Area Operations Manager

The Cleaning People of Illinois
09.1996 - 10.2019
  • Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction.
  • Enhanced customer satisfaction through focused staff training and regular performance evaluations.
  • Boosted team morale and productivity by fostering a positive work environment and offering regular feedback.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Ensured compliance with safety regulations, leading to a decrease in workplace accidents and injuries.

Customer Service Representative

AHS Cleaning & Consulting Services
02.1992 - 09.1996
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Arts - Secretarial

Mallinckrodt College
Wilmette, IL

Associate of Arts - Psychology

Westminster College
Fulton MO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Conflict resolution
  • Payment processing
  • Client relations
  • Administrative support
  • Prioritization
  • Building rapport
  • Quality control
  • De-escalation techniques

Timeline

Area Operations Manager

The Cleaning People of Illinois
09.1996 - 10.2019

Customer Service Representative

Quill.com
01.1994 - 11.2024

Customer Service Representative

AHS Cleaning & Consulting Services
02.1992 - 09.1996

Associate of Arts - Secretarial

Mallinckrodt College

Associate of Arts - Psychology

Westminster College

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Elizabeth Bogart