Elizabeth Boles
Edwards
Summary
I am excited to join The Simply Massage team and work in the spa environment which I have been involved with since 2017. I am a reliable employee, offering excellent communication and good judgment. I will be happy to continue delivering exceptional customer services. Having gone to massage school and my years of working at various spas in the valley, I have an extensive knowledge of massage modalities and spa operations.
Having more than 12 years of experience as supervisor, lead, concierge, and front of house at high-end Resorts in Vail and Africa, I am well aware of how to be dependable and resourceful. I am a team player who provides superior guest service, with a background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Growing up in Edwards and now raising my family here has also given me the opportunity to have great knowledge and love of the Vail Valley and surrounding areas.
Overview
17
17
years of professional experience
Work History
Spa Concierge
The Charter At Beaver Creek
06.2023 - 03.2024
- Enhanced client experience by efficiently managing appointment schedules and promptly addressing inquiries.
- Boosted customer satisfaction by providing personalized recommendations for spa treatments and products.
- Streamlined front desk operations through proficient use of booking software and diligent recordkeeping.
- Improved team efficiency by effectively coordinating with therapists, management, and other staff members.
Administrative Assistant
Marriott
05.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Lead Spa Concierge
Arrabelle Spa
03.2021 - 05.2022
- Greeted spa guests warmly to create positive first impression of establishment.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking, reorganizing products and price monitoring.
- Opened and closed spa independently.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Used Spa Soft system to process sales, returns and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Took on managerial rolls such as payroll, inventory, front desk and therapist scheduling.
Spa Concierge
Westin Riverfront Resort And Spa
06.2018 - 03.2021
- Recommended and sold spa packages and memberships based on client's preferences and needs.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Greeted guests and escorted to correct treatment rooms.
- Anticipated and addressed guests' service needs by reviewing daily spa appointments.
- Helped customers complete purchases and locate items.
- Used RA system to process sales, returns and gift card activations.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities.
Spa Concierge
Park Hyatt Beaver Creek Resort And Spa
11.2017 - 06.2018
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
- Greeted guests and escorted to correct treatment rooms.
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Used POS system to process sales, returns, and gift card activations.
Front of House/Hostess
Thornybush Game Lodge
10.2013 - 08.2014
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Front of House/Hostess/Relief Manager
Somalisa, Kanga and Zambezi
06.2012 - 10.2013
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Over saw Safari Tent set up and cleanliness were to company standards.
Cashier
Smiling Moose Deli
01.2007 - 06.2007
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Performed cash, card and check transactions to complete customer purchases.
Education
Massage License - Massage School
Elevation Healing Arts School
Gypsum, CO09.2016
Associate of Applied Science - Natural Resources and Tourism/Hospitality
Front Range Community College
Fort Collins, CO05.2012
High School Diploma -
Vail Christian High School
Edwards, CO05.2006
Skills
- POS system operation, RA, Spa Soft
- Attention to Detail
- Dependable and Responsible
- Decision Making
- Interpersonal Communication
- Flexible and Adaptable
- Exceeding Customer Expectations
- Available Weekends
- Guest Relations
- Telephone Etiquette
- Spa Opening and Closing Procedures
Timeline
Spa Concierge
The Charter At Beaver Creek
06.2023 - 03.2024
Administrative Assistant
Marriott
05.2022 - 01.2023
Lead Spa Concierge
Arrabelle Spa
03.2021 - 05.2022
Spa Concierge
Westin Riverfront Resort And Spa
06.2018 - 03.2021
Spa Concierge
Park Hyatt Beaver Creek Resort And Spa
11.2017 - 06.2018
Front of House/Hostess
Thornybush Game Lodge
10.2013 - 08.2014
Front of House/Hostess/Relief Manager
Somalisa, Kanga and Zambezi
06.2012 - 10.2013
Cashier
Smiling Moose Deli
01.2007 - 06.2007
Massage License - Massage School
Elevation Healing Arts School
Associate of Applied Science - Natural Resources and Tourism/Hospitality
Front Range Community College
High School Diploma -
Vail Christian High School
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