Elizabeth Bondi
Burns Harbor,IN
Summary
Proactive Lunch Server, Store Manager, Shift Manager, and Call Center Representative with extensive experience in customer service, team leadership, and operational management. Adept at handling complaints, and optimizing team performance. Bringing strong multitasking abilities and a commitment to maintaining a positive work environment.
Overview
17
17
years of professional experience
Work History
Lunch Server
Nativity of Our Savior
08.2019 - Current
- Circulated among tables to assist young students and special needs children with opening milk containers and lunch items.
- Utilized time management skills to effectively handle multiple tables simultaneously without compromising quality of service.
- Organized students entering cafeteria into the food line to keep groups flowing smoothly.
- Enhanced customer satisfaction by promptly serving meals and addressing special requests.
- Adhered to strict food safety guidelines, maintaining a clean and healthy dining experience for all guests.
- Assisted in maintaining restaurant cleanliness for an inviting dining environment.
- Established positive relationships with coworkers for better teamwork dynamics that resulted in smoother shifts.
- Cooked food per recipe requirements in large batches for routine school breakfasts, and lunches.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Served food according to temperature, safety and presentation guidelines.
- Provided exemplary service to students, staff, and visitors.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Regulated dismissal of students by section and guided disposal of tray and silverware in return area.
Store Manager
Subway
03.2010 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
Shift Manager
McDonald's Restaurant
03.2009 - 03.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Call Center Representative
Lowes
05.2007 - 01.2008
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Education
Associate of Applied Science - Sales, Merchandising, And Marketing
Commonwealth College
Merrillville, IN09.1997
Skills
- Strong multitasking
- Cleanliness
- Order Taking
- Handling Complaints
- Customer Service
- Active Listening
Timeline
Lunch Server
Nativity of Our Savior
08.2019 - Current
Store Manager
Subway
03.2010 - 08.2019
Shift Manager
McDonald's Restaurant
03.2009 - 03.2010
Call Center Representative
Lowes
05.2007 - 01.2008
Associate of Applied Science - Sales, Merchandising, And Marketing
Commonwealth College
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