Summary
Overview
Work History
Education
Skills
References
Timeline
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Elizabeth Bono

Allentown,Pennsylvania

Summary

Dedicated Senior Healthcare Recruiter with extensive experience in full-cycle recruitment and talent acquisition within the healthcare sector. Demonstrates exceptional ability in sourcing passive candidates through advanced networking and research techniques. Achievements include streamlining hiring processes and implementing strategic recruitment plans that significantly increased the successful placement of qualified professionals. Core competencies encompass strong communication skills, relationship building, negotiation expertise, and a thorough understanding of healthcare regulations.

Overview

16
16
years of professional experience

Work History

Senior Healthcare Recruiter

ARMStaffing
09.2019 - Current
  • Gained remote work experience.
  • Assessed RN qualifications, facilitated interviews, and placed candidates in suitable health facilities.
  • Coordinated placement of Registered Nurses at healthcare locations.
  • Efficiently communicate with employers and employees to ensure timely and effective fulfillment of needs.
  • Achieved daily targets/ metrics.
  • Analyzed recruitment metrics and reports to identify trends, challenges, and opportunities for process improvement.
  • Reviewed resumes, conducted background checks, and verified references prior to extending offers of employment.
  • Provided timely and constructive feedback to candidates throughout the recruitment process.
  • Negotiated salaries, resolved issues, and built relationships with nurses and clients using video chat software, email, spreadsheets, and apps.
  • Maintained compliance with all federal, state, and local employment laws and regulations throughout the recruiting process.
  • Ensured all pre-employment paperwork is completed accurately prior to start date.
  • Utilized various sourcing techniques including social media, job boards, and professional networks to attract top talent.
  • Negotiated employment terms and offers with selected candidates, balancing organizational budgets and candidate expectations.

Warehouse Associate (Weekends)

ALDI USA
Center Valley, PA
08.2023 - 05.2024
  • Efficiently perform various warehouse tasks, including order picking, packing, and loading/unloading of products
  • Maintaining a well-organized workspace, adhering to safety protocols, while collaborating with team members to achieve daily operational goals
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
  • Operated a variety of material handling equipment including electric pallet jacks, hand-held scanners, shrink wrap machines and conveyor systems.
  • Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.

Forklift Operator

Target
10.2018 - 10.2021
  • Fulfillment Associate PRN (1-2 shifts/ wk)
  • Pallet jack, wave trained and certified
  • Operated forklift and pallet jack, scanning items accurately into proper carts.
  • Prepared customer orders utilizing accurate packaging methods and scanning equipment.
  • Executed inventory counts in warehouse and trailers, ensuring precise stock management.
  • Utilized handheld devices for accurate data recording.
  • Relocated goods from dock area to appropriate storage locations.
  • Moved freight, stock and other materials to and from storage and production areas and loading docks.
  • Communicated with team members to coordinate efficient and accurate movements.
  • Loaded pallets onto trailers for shipment.
  • Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.

Medical Scheduler

Gastroenterology Associates, PC
01.2018 - 09.2019
  • Coordinated schedules for both patients and healthcare professionals, addressing consultations as well as financial tasks.
  • Informed patients about preparatory steps before procedures.
  • Facilitated smooth patient support, arranged exams seamlessly, and sustained clear communication with medical personnel.
  • Oversaw pre-certification procedures across various healthcare plans utilizing multiple systems.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.
  • Updated patient information in databases and adhered to confidentiality requirements.
  • Processed patient referrals to specialists, coordinating appointments and information transfer.
  • Answered incoming calls from patients inquiring about their upcoming appointments or requesting changes to existing ones.
  • Coordinated appointments with customers and staff members according to availability.
  • Coordinated and scheduled complex procedures such as surgery, tests, physicals and follow-up visits.
  • Followed up with patients and confirmed appointments.
  • Coordinated with insurance companies to verify coverage and obtain necessary pre-authorizations.
  • Reviewed insurance information with patients and processed copays.

Insurance Agent

The Hartford
01.2012 - 01.2013
  • Processed over 100 inbound and outbound calls daily.
  • Demonstrated proficiency with IEX system and met team objectives.
  • Monitored clients' insurance coverages to ensure changing needs were met.
  • Resolved customer complaints in a timely manner while maintaining high levels of professionalism.
  • Presented insurance products to clients to meet needs and discuss financial investment and return on investment.

Customer Service Specialist

Synchronoss Technologies
01.2009 - 01.2012
  • Handled over 100 inbound and outbound calls daily.
  • Maintained call records, demonstrated proficiency in IEX system, and consistently met business and quality targets
  • Supported sales team members to drive growth and development.
  • Generated reports on customer feedback, trends, and other metrics for management review.
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Identified customer needs by asking questions and advising on best solutions.

Education

Some College (No Degree) - General Studies

William Allen High School
Allentown, PA

Skills

  • Interview facilitation
  • Healthcare industry knowledge
  • Talent management
  • Staffing solutions
  • Relationship building
  • Time management
  • Time Management
  • Negotiation
  • Interpersonal Communication
  • Job posting creation
  • Onboarding processes
  • Cross-functional team leadership
  • Sales experience
  • Cold calling
  • HR laws
  • Performance tracking
  • Team building
  • Professionalism
  • Onboard new hires
  • Recruitment
  • Negotiation techniques
  • Compliance management

References

References available upon request.

Timeline

Warehouse Associate (Weekends)

ALDI USA
08.2023 - 05.2024

Senior Healthcare Recruiter

ARMStaffing
09.2019 - Current

Forklift Operator

Target
10.2018 - 10.2021

Medical Scheduler

Gastroenterology Associates, PC
01.2018 - 09.2019

Insurance Agent

The Hartford
01.2012 - 01.2013

Customer Service Specialist

Synchronoss Technologies
01.2009 - 01.2012

Some College (No Degree) - General Studies

William Allen High School

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Elizabeth Bono