Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elizabeth Boots

Cedar Rapids,IA

Summary

Dynamic professional with extensive experience as a Correctional Officer at the State of Iowa, skilled in conflict resolution and emergency response. Proven track record in enhancing safety and compliance, while effectively managing high-risk situations. Committed to fostering positive relationships and maintaining accurate records, ensuring a secure environment for all.


Overview

22
22
years of professional experience

Work History

Correctional Officer

State of Iowa
06.2022 - 08.2025
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.

Insurance Agent

GEICO
03.2022 - 06.2025
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.

Delivery Specialist

Amazon DSP Tillage Air
02.2019 - 03.2022
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Coordinated consistent on-time deliveries of damage-free goods.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.

Phlebotomist

Gratiot Medical Center
06.2003 - 04.2012
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.

Education

Respiratory Care

Ferris State University
Big Rapids, MI

Skills

  • First aid training
  • Emergency response
  • De-escalation techniques
  • Conflict resolution skills
  • Correctional facility procedures
  • Policy enforcement
  • Records management

Languages

Spanish
Limited Working

Timeline

Correctional Officer

State of Iowa
06.2022 - 08.2025

Insurance Agent

GEICO
03.2022 - 06.2025

Delivery Specialist

Amazon DSP Tillage Air
02.2019 - 03.2022

Phlebotomist

Gratiot Medical Center
06.2003 - 04.2012

Respiratory Care

Ferris State University
Elizabeth Boots