Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Borges

Miami

Summary

Dynamic and dedicated professional with extensive experience at Goodwill, excelling in customer service and inventory management. Proven ability to build strong relationships, resolve conflicts, and enhance customer satisfaction. Recognized for maintaining a clean and organized environment while efficiently processing transactions and supporting team collaboration. Committed to delivering excellence in every interaction.

Overview

2
2
years of professional experience

Work History

Cashier

Goodwill
Miami
07.2023 - Current
  • Worked closely with front-end staff to assist customers.
  • Answered customer questions and provided store information.
  • Followed company security procedures for handling large sums of money.
  • Stocked shelves with merchandise when needed.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Offered customers carry-out service at completion of transaction.
  • Used suggestive selling techniques to promote add-on sales.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Helped with purchases and signed customers up for rewards program.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Processed sales transactions to prevent long customer wait times.
  • Checked personal identifications during alcohol and tobacco sales.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Care Assistant

Elianis Oliva
Miami
11.2022 - 07.2023
  • Built strong and trusting rapport with clients and loved ones.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
  • Observed residents and patients for any signs of discomfort or distress.
  • Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Kept detailed records of patients' medical histories and care plans.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

Education

Bachelor of Science - Public Relations

Rene Ibarra
Holguin, Cuba
07-2005

Skills

  • Customer service
  • Inventory management
  • Team collaboration
  • Record keeping
  • Conflict resolution
  • Professionalism and courtesy
  • Customer service excellence
  • Product recommendations
  • Complaint resolution
  • Reports and documents
  • Daily reporting
  • Written and verbal communication
  • Customer assistance
  • Dependability and reliability

Timeline

Cashier

Goodwill
07.2023 - Current

Care Assistant

Elianis Oliva
11.2022 - 07.2023

Bachelor of Science - Public Relations

Rene Ibarra

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Elizabeth Borges