Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Bouchie

Avon

Summary

Professional in human services, bringing valuable experience in assisting and engaging individuals in diverse activities. Proven ability to create supportive and interactive environment, enhancing quality of life for participants. Known for reliability and adaptability, with strong skills in communication and teamwork, ensuring smooth program operations.

Overview

25
25
years of professional experience

Work History

Day Program Assistant

Vinfen
03.2024 - Current
  • Developed strong rapport with clients by demonstrating empathy, active listening, and genuine interest in their needs and goals.
  • Managed crises effectively using de-escalation techniques, ensuring the safety of all involved parties.
  • Implemented behavior management strategies consistently, fostering a positive environment conducive to growth and learning.
  • Ensured client safety through effective monitoring and supervision during program activities.
  • Facilitated group activities that promoted social interaction, teamwork, and communication among participants.
  • Contributed to a supportive atmosphere by collaborating with colleagues in planning events, sharing resources, and exchanging ideas for program improvement.
  • Assisted in creating a structured schedule for daily routines that facilitated participants'' engagement in meaningful activities.
  • Adapted activities to accommodate individual needs while still promoting inclusivity within the group setting.
  • Handled data entry and other related work for supervisors and program managers.
  • Provided compassionate care while assisting individuals with personal hygiene tasks, maintaining dignity throughout the process.
  • Maintained a clean and organized program space, ensuring that all equipment and materials were readily accessible for daily use.
  • Safety Care Certified
  • CPR/First air Certified

Awake Overnight Residential Counselor

Vinfen
03.2020 - 03.2024
  • Assisting to the needs of developmentally disabled adults.
  • MA Medication Certification
  • Safety care certificated
  • CPR/ First Aid certified
  • Managed crises effectively using de-escalation techniques, ensuring the safety of all involved parties.
  • Documented client progress systematically, providing valuable feedback to case managers and support teams.
  • Ensured client safety through effective monitoring and supervision during program activities.
  • Facilitated group activities that promoted social interaction, teamwork, and communication among participants.
  • Handled data entry and other related work for supervisors and program managers.
  • Maintained a clean and organized program space, ensuring that all equipment and materials were readily accessible for daily use.
  • Assisted in the coordination of community outings for increased socialization and life skill development.
  • Supported clients with daily living skills, promoting independence.

Home Health Aid

Allcare Home And Health Care
01.2015 - 12.2018
  • Assisting Handicapped Adults with Daily activities such as, showering, dressing, meal prep, household chores, grocery shopping etc.
  • Documenting their daily activities and reporting any concerns.
  • CPR/First Aid certified

Quality Assurance

Computershare
04.2010 - 05.2015
  • Responsible for randomly screening and grading incoming calls to the call center to meet SEC regulations using NICE software.
  • Assisted with new hire training and provided feedback to ensure the new hires were meeting their goals.
  • Coached phone representatives with one-on-one sessions.
  • Mandatory frequent training on a variety of sensitive clients and their process’ and procedures to ensure the client’s needs were being met and incompliance with SEC regulations.
  • Incoming call center representative / handling escalations.

Office Coordinator/ Tax preparer

H&R Block
01.2010 - 04.2010
  • Responsible for running daily operations in a small office setting.
  • Customer Service / Bank deposits / daily reconciliation through POS software/filing e-file software/tax prep software.
  • Tax preparation / 40 hrs of tax school per year.
  • Escalations.
  • Marketing to surrounding business’ and potential new clients.
  • One-on-one employee evaluations.
  • Office set up and shutdown procedures.

PCA

Cerebral Palsy of MA
12.2000 - 04.2010
  • I assisted a teenage autistic non-verbal male with daily activities such as showering, dressing, meal prep, home work and extra curricular activities.

Education

accounting and business

Massasoit Community College
01.2007

Some College (No Degree) - Business And Child Development

Quincy College
Quincy, MA
06.

Night School Diploma - undefined

Weymouth High School
01.1997

Skills

  • Microsoft Word
  • PowerPoint
  • Excel
  • Outlook
  • NICE and Contact software
  • CPR training
  • Safety Care

Timeline

Day Program Assistant

Vinfen
03.2024 - Current

Awake Overnight Residential Counselor

Vinfen
03.2020 - 03.2024

Home Health Aid

Allcare Home And Health Care
01.2015 - 12.2018

Quality Assurance

Computershare
04.2010 - 05.2015

Office Coordinator/ Tax preparer

H&R Block
01.2010 - 04.2010

PCA

Cerebral Palsy of MA
12.2000 - 04.2010

Night School Diploma - undefined

Weymouth High School

accounting and business

Massasoit Community College

Some College (No Degree) - Business And Child Development

Quincy College

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