Elizabeth Boughman
St. Louis,MO
Summary
Personable Office Administrator with 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
7
7
years of professional experience
Work History
OFFICE ADMINISTRATOR
Bieg Plumbing & Sewer Services Co.
04.2022 - Current
- My role focuses on receiving and processing all service and work inquiries
- Key to the role is maintaining a high degree of attention to detail and practicing good communication skills
- My duties include creating and maintain the workflow of all aspects of our services teams through my daily duties.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
CUSTOMER SERVICE/ EMERGENCY DISPATCH
Metropolitan Sewer District
09.2018 - 04.2022
- My role focuses on receiving and processing all emergency and non-emergency requests for service and inquiries
- Key to the role is maintaining a high degree of attention to detail and practicing effective communication skills
- My duties include monitoring and updating communication equipment, performing data entry, maintaining files and records, acting as liaison with customer and inter-agency departments and scheduling routine and emergency dispatch calls.
- Enhanced emergency response times by efficiently prioritizing and dispatching appropriate resources.
- Was responsible for making sure each employee in the field had 40 hours weekly for payroll.
- Assisted with entering claims into the system. Would have to investigate and figure out who was responsible for damaging the sewer line.
- Reduced errors in dispatch operations by meticulously verifying critical details such as location information and incident specifics before deploying resources.
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Eyecare Partners
01.2017 - 09.2018
- My role focused on accepting and directing all incoming phone calls according to policy and procedures and department productivity and quality standards
- Key to the role was maintaining a flexible approach and being detailed oriented
- My duties included assisting patients with scheduling and inquiries, ensuring proper and prompt routing of phone calls, resolving questions and concerns, educating patients about the services, database management, word processing and appointment management, using outstanding customer service skills to provide positive interpersonal interactions with patients.
Education
Currently Attending Meramec Community College – Online Associate Degree Program - General Studies
Meramec Community College
St. LouisHIGH SCHOOL DIPLOMA -
Mehlville High School
01.2002
Skills
- People Management
- Leadership
- Conflict Resolution
- Emotional Intelligence
- Professionalism
- Building Rapport
- Database entry
- Customer Engagement
- Administrative Support
- Scheduling
- Calendar Management
- Office Administration
References
Available Upon Request
Timeline
OFFICE ADMINISTRATOR
Bieg Plumbing & Sewer Services Co.
04.2022 - Current
CUSTOMER SERVICE/ EMERGENCY DISPATCH
Metropolitan Sewer District
09.2018 - 04.2022
CUSTOMER SERVICE CALL CENTER REPRESENTATIVE
Eyecare Partners
01.2017 - 09.2018
Currently Attending Meramec Community College – Online Associate Degree Program - General Studies
Meramec Community College
HIGH SCHOOL DIPLOMA -
Mehlville High School
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