Elizabeth Boughman
St Louis,MO
Summary
Administrative Support Specialist with a proven track record of enhancing productivity and ensuring efficient task completion. Expertise in data management, scheduling coordination, and document preparation. Strong communication, problem-solving, and time management skills contribute to seamless operations in dynamic environments.
Overview
8
8
years of professional experience
Work History
ADMINISTRATIVE SUPPORT SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
Metropolitan Sewer District
St. Louis, MO
01.2018 - Current
- My role focuses on receiving and processing all emergency and non-emergency requests for service and inquiries.
- Key to the role is maintaining a high degree of attention to detail and practicing good communication skills.
- My duties include monitoring and updating communication equipment, performing data entry, maintaining files and records, acting as liaison with customer and inter-agency departments and scheduling routine and emergency dispatch calls.
- Duties include:
- Assigning request to technicians for necessary action, including determining necessary units required for response and coordinating with supervisors regarding deployment of personnel.
- Monitoring status request and progress of technicians and adjusting routes, managing additional requests, and executing rescheduling of requests and cancellations.
- Ensuring correct status of pending and dispatched calls, location of units, and updating on-line changes as needed.
- Dispatching technicians and providing pre-arrival instructions.
- Entering and retrieving timely information on multiple computer systems, including a computer-aided dispatch systems.
- Effectively communicating in writing, report preparation, record information quickly and accurately.
- Developing and maintaining effective and cooperative working relationships with co-workers and clients.
- Guiding new employees in the dispatch function and evaluate and report progress of trainees to supervisor.
Education
Associate Degree - Psychology
Snhu
Remote06-2027
HIGH SCHOOL DIPLOMA -
Mehlville High School
St. Louis, MO06-2002
Skills
- People Management
- Leadership
- Conflict Resolution
- Emotional Intelligence
- Professionalism
- Building Rapport
- Data entry
- Conflict resolution
- Scheduling appointments
- Administrative procedures
References
Available Upon Request
Timeline
ADMINISTRATIVE SUPPORT SPECIALIST / CUSTOMER SERVICE REPRESENTATIVE
Metropolitan Sewer District
01.2018 - Current
Associate Degree - Psychology
Snhu
HIGH SCHOOL DIPLOMA -
Mehlville High School