Elizabeth Bourdier
Customer Service/Medical Assistant
North Plainfield,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical field industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Weill Cornell Medical Center
01.2023 - Current
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
Medical Assistant
The Spine Institute Of New York
02.2015 - 06.2023
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Verified patient insurance coverage and collected required co-payments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Certificate - Health Administration
Allen School - Jamaica
Jamaica, NY 05.2001 -
Skills
Clinical and Operational Judgement
undefinedTimeline
Medical Assistant
Weill Cornell Medical Center
01.2023 - Current
Medical Assistant
The Spine Institute Of New York
02.2015 - 06.2023
Certificate - Health Administration
Allen School - Jamaica
05.2001 -
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