Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Bowe

New London,CT

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Group Sales Coordinator

Aimbridge Hospitality
08.2024 - Current
  • Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
  • Optimized group sales package offerings by conducting regular competitor analysis and market research-ensuring competitive edge in industry.
  • Developed customized sales proposals tailored to client needs, resulting in higher conversion rates.
  • Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly to enhance overall client experience.

Lead Front Desk Agent

Mystic Marriott Hotel & Spa
04.2023 - 08.2024
  • Streamlined check-in and check-out processes for improved guest experience.
  • Ensured effective communication between various hotel departments for seamless guest experiences throughout their stay.
  • Trained new employees on front desk procedures, improving the overall efficiency of the team.
  • Assisted guests with transportation arrangements such as taxi bookings or rental car reservations when needed for convenience.
  • Assisted with event coordination at the hotel, ensuring smooth operations during conferences or special occasions.
  • Managed room reservations, ensuring accurate bookings and minimized overbooking incidents.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Customer Service Lead

Christmas Tree Shops
08.2019 - 04.2023
  • Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
  • Exceeded performance goals consistently through effective communication and problem-solving skills.
  • Mentored junior staff members to improve their knowledge of company policies, products, and services.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Cross-trained and provided backup support for organizational leadership.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.

Loss Prevention Lead

Old Navy
08.2016 - 03.2019
  • Prevented losses due to internal theft by cultivating a strong ethical culture within the store team through regular discussions on integrity and accountability.
  • Coordinated with other Loss Prevention Leads to share best practices and collaborate on initiatives that could benefit multiple store locations.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Science - Hospitality And Tourism Management

Mitchell College
New London, CT
05-2021

Skills

  • Sales process optimization
  • Social media marketing
  • Sales strategy development
  • Effective negotiation
  • Cold calling
  • Customer service
  • Customer engagement
  • Multitasking
  • Teamwork
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Adaptability and flexibility
  • Decision-making
  • Staff training and development
  • Sales targeting

Timeline

Group Sales Coordinator

Aimbridge Hospitality
08.2024 - Current

Lead Front Desk Agent

Mystic Marriott Hotel & Spa
04.2023 - 08.2024

Customer Service Lead

Christmas Tree Shops
08.2019 - 04.2023

Loss Prevention Lead

Old Navy
08.2016 - 03.2019

Bachelor of Science - Hospitality And Tourism Management

Mitchell College

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