Elizabeth Brandt
Redmond,OR
Summary
Assistant Store Manager of Operations with over 16 years of experience in the Retail environment is seeking to obtain an administrative or management position that allows me to utilize my leadership and retail knowledge. I am hoping to gain more experience by working with a new company and grow strategies for leadership development.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager of Operations
Lowe's
03.2019 - Current
- Responsible for ensuring operational excellence.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Oversaw scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Completed weekly payroll tasks ensuring state laws are followed.
- Recruited, hired and trained new employees.
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
Assistant Store Manager of Sales
Lowe's
03.2018 - 03.2019
- Responsible for achieving stores sales and margin goals, customer satisfaction and providing leadership over whole store.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Department Manager
Lowe's
04.2012 - 03.2018
- Responsible for front-end operations, leading cashier team and maintaining store supplies.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Head Cashier
Lowe's
12.2007 - 04.2012
- Checking out customers with fast, accurate and friendly service
- Assisting with returns, special orders and financing services.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Education
Associate in Science - Business Education Technologies
Victor Valley College
Victorville, Ca.High School Diploma -
Excelsior Charter High School
Victorville, CASkills
- People management
- Planning and organization
- Problem solving
- Adaptability
- Teamwork
- Operational Efficiency
- Scheduling Coordination
- Store maintenance
- Customer Service
- Adaptability and Flexibility
Personal Information
Title: Assistant Manager
Timeline
Assistant Store Manager of Operations
Lowe's
03.2019 - Current
Assistant Store Manager of Sales
Lowe's
03.2018 - 03.2019
Department Manager
Lowe's
04.2012 - 03.2018
Head Cashier
Lowe's
12.2007 - 04.2012
Associate in Science - Business Education Technologies
Victor Valley College
High School Diploma -
Excelsior Charter High School
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