Elizabeth Brazier
WINSTON SALEM,NC
Summary
Dependable Server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Aviator Smokehouse
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Successfully coordinated a wide range of events
- Provided bar attendance and bartending services
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.0
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Collections Intern
Brock and Scott PLLC.
Winston-Salem, NC
05.2024 - 08.2024
- Maintained accurate records in the collections database system.
- Successfully handled complaint compiling responsibilities across a broad range of states including GA, NC, SC,TN, VA and MD.
- Gained insight into legal proceedings by shadowing attorneys during office and court sessions.
- Recorded and renewed GA liens.
- Contributed to multiple research initiatives led by different attorneys.
- Managed electronic record retrieval for both NC and SC.
Server
Texas Roadhouse
03.2022 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Fast Food Worker
Biscuitville
03.2021 - 06.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Trained newly hired employees on routine tasks and customer service.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.00000000
- Processed orders on POS system and accepted cash and charge payments.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Provided support to crew members, facilitating quick food preparation and delivery.
Retail Sales Associate
Burkes Outlet Bealls
11.2021 - 01.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Chick-Fil-A Team Member
Chick-fil-A
03.2019 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Bachelor of Arts of Criminal Justice - Criminal Justice Pre-Law
Campbell University
Buies Creek, NC05.2025
High School Diploma -
Walkertown High School
Walkertown, NC06.2021
Skills
- Order Accuracy and Delivery
- Social Skills
- Beverage Preparation
- Cocktail Knowledge
- Menu Memorization and Presentation
- Assist Customers
- Greet Guests
- Age Verification
- High-Energy and Stamina
- Menu Item Recommendation
- Workflow Coordination
- Pos Operation
- Server Training
- Writing
Certification
- Collaborative Institutional Training Initiative (CITI Program)
Timeline
Collections Intern
Brock and Scott PLLC.
05.2024 - 08.2024
Server
Aviator Smokehouse
08.2022 - Current
Server
Texas Roadhouse
03.2022 - 06.2022
Retail Sales Associate
Burkes Outlet Bealls
11.2021 - 01.2022
Fast Food Worker
Biscuitville
03.2021 - 06.2022
Chick-Fil-A Team Member
Chick-fil-A
03.2019 - 08.2020
Bachelor of Arts of Criminal Justice - Criminal Justice Pre-Law
Campbell University
High School Diploma -
Walkertown High School
Similar Profiles
VILLE ROKALAVILLE ROKALA
CFO at Aviator Airport Services Oy March 2023 - December 2023CFO at Aviator Airport Services Oy March 2023 - December 2023
Sebastian LamaSebastian Lama
Certified Flight Instructor at Aviator CollegeCertified Flight Instructor at Aviator College
Nathan HermanNathan Herman
Flight School Employee at Aviator Air Flight School and FBOFlight School Employee at Aviator Air Flight School and FBO
Victor PonceVictor Ponce
Manufacturing Manager at Cornerstone Building BrandsManufacturing Manager at Cornerstone Building Brands
Cliff CurrieCliff Currie
Health Focused Content Creator at SelfHealth Focused Content Creator at Self