Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Elizabeth Bricker

Livingston,TX

Summary

Respected leader who is adept at cultivating relationships with customers and employees, and motivating teams to work together to achieve business objectives. Exceptional problem-solving and communication skills, with a focus on creating customer-centric solutions to drive business growth. Dynamic leader with strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence. Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Frequently praised as a hard-worker. Industrious individual with experience in operations and financial management. Expert in managing complex projects, developing innovative solutions, and leading teams to achieve objectives. Ambitious individual with proven track record of launching successful businesses, establishing and managing operations, and driving financial results. Industrious individual with experience in operations and financial management. Proven track record of success in creating and driving business strategies, increasing efficiency, and cutting costs.

Experienced with small business management, focusing on operational efficiency, customer satisfaction, and team leadership. Utilizes strategic planning and resource management to ensure business growth and sustainability. Track record of fostering collaborative environments and delivering consistent results.

Overview

11
years of professional experience

Work History

Mid Pinellas Learn and Play

Small Business Owner
01.2017 - 12.2024

Job overview

  • Managed the daily operations related to customer service, class management, and marketing
  • Built solid foundation of business acumen, technical skills, and proven practices for daily operations
  • Built a website and implemented the class schedule, outreach to staff and parents, payment services, registration system, and marketing
  • Set and implemented strategic goals and initiatives to align company with mission, values, and vision
  • Hired 2 skilled personnel to handle challenges and obligations of creating and teaching multiple classes
  • Negotiated agreements with over 800 customers
  • Developed print advertising, social media campaigns, and networking events to deliver messages to target audience
  • Oversaw staff by hiring 8 additional teachers and terminating, creating schedules, and tracking payroll
  • Prepared staff work schedules and assigned specific duties
  • Set prices and credit terms for goods and services, based on forecasts of customer demand
  • Hired skilled personnel to handle challenges and obligations of business
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Expanded client base through targeted networking initiatives, resulting in increased sales opportunities.
  • Achieved consistent growth with careful planning and execution of business development initiatives.
  • Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Launched new products or services by conducting market research, identifying opportunities, and developing targeted promotional campaigns.
  • Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Increased customer base by implementing targeted marketing strategies and engaging with community through local events.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Assisted in recruiting, hiring and training of team members.

Aflac

Life Insurance Agent
08.2015 - 01.2016

Job overview

  • Sought out new clients and developed clientele by networking to find new customers and generate lists of prospective clients
  • Calculated premiums and established payment method
  • Generated new business through cold calling, networking events, referrals and other marketing initiatives
  • Submitted forms to obtain binder coverage
  • Explained features, advantages and disadvantages of various policies to promote sale of insurance plans
  • Called on policyholders to deliver and explain policy, to analyze insurance program and suggest additions and changes and to change beneficiaries
  • Performed administrative tasks, such as maintaining records and handling policy renewals
  • Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales 50%.

Girls Inc of Pinellas

Administrative Assistant
04.2014 - 09.2015

Job overview

  • Maintained 250 files, keeping sensitive information confidential
  • Screened 25-50 incoming telephone calls daily, routing to appropriate personnel
  • Assisted the executive management team in making informed decisions by providing timely and accurate administrative support
  • Compiled and entered data into various databases to ensure accuracy and completeness
  • Established professional and collaborative working relationships with company associates and external parties
  • Maintained office inventory by assisting with supply orders
  • Mailed 50 monthly newsletters and promotional materials to keep customers up-to-date with company happenings

Education

Christopher Newport University
Newport News, VA

Bachelor of Arts (B.A.) from English Literature
12.1997

University Overview

Skills

  • Website design and Implementation
  • SEO/SEM
  • Program Creation and Implementation
  • Marketing
  • Coaching and Mentoring
  • Business Administration
  • Staff Management
  • Customer Relations
  • Payroll Preparation
  • Operations Management
  • Customer relations
  • Verbal and written communication
Availability
See my work availability
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Available
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friday
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sunday
morning
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evening
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Timeline

Small Business Owner
Mid Pinellas Learn and Play
01.2017 - 12.2024
Life Insurance Agent
Aflac
08.2015 - 01.2016
Administrative Assistant
Girls Inc of Pinellas
04.2014 - 09.2015
Christopher Newport University
Bachelor of Arts (B.A.) from English Literature
Elizabeth Bricker