Elizabeth Bridgeman
Ephrata,WA
Summary
Dedicated 911 Dispatcher offering 11+ years of related experience. Familiar with managing emotions and staying clear-headed under pressure.
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Certified CTO helping incoming dispatch trainees successfully complete a rigorous training program and importance obtaining information vital to officer safety.
A representative of MACC's Public Education program and encouraged the Pub Ed department to include presentations to the retired community as well as schools.
Also recently joined the Mentorship Program to help lateral and new dispatchers with adjusting to shift work, the stresses of emergency dispatching & not knowing the outcome of a majority of calls.
Overview
17
17
years of professional experience
Work History
911 Dispatcher
Multi Agency Communications Center
Moses Lake, WA
04.2013 - Current
- Monitor 2 Police frequencies and 2 Fire frequencies to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatch and coordinate emergency services teams according to high-priority calls, including predicting what other services may be needed such as electrical power company responding for structure fire to assist fire department.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Provided on-the-job training and coaching to develop new dispatchers.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
Service and Cell Phone Manager, Sales Associate
Hometown TV & Appliance
142 Basin ST NW, Ephrata WA 98823
10.2007 - 09.2012
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma - General Studies
Ephrata High School
Ephrata, WA06.1989
Skills
- Works Well Under Pressure
- Critical Thinking
- Active Listening
- Computer Skills
- Adaptability and Flexibility
- Multitasking Abilities
- Communications Training Officer (CTO)
- Map Reading
- Emergency Police Dispatcher Certification
- NCIC Database
- Radio Frequencies Monitoring
- Emergency Medical Dispatch (EMD)
- CPR and First Aid
- Flexible Schedule
- Computer-aided dispatching
- Map reading skills
Timeline
911 Dispatcher
Multi Agency Communications Center
04.2013 - Current
Service and Cell Phone Manager, Sales Associate
Hometown TV & Appliance
10.2007 - 09.2012
Diploma - General Studies
Ephrata High School