Elizabeth Brito-Burton
Yonkers,NY
Summary
Versatile and seasoned Financial Center Manager with proven experience in managing financial operations, implementing effective strategies, and leading high-performing teams. Adept at motivating and coaching team members to accomplish demanding financial objectives. Strategic planner with remarkable leadership and communication skills. Ready to offer many years' experience in banking and take on a challenging new role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Center Manager
Bank of America
New York, NY
06.2016 - Current
- Managed multiple high priority/high impact centers with up to 15 direct reports at a time.
- Provide guidance and support to team members regarding problem resolution and customer service issues within branch and market level.
- Primary trainee facilitator and main interviewer for new on boarding associates for the market.
- Lead, assist, and coordinate on multiple key market/region initiatives regarding employee, customer, and business strategies engagement.
- Ensure compliance with established policies, procedures and regulations governing banking operations.
- Primary manager selected to monitor and direct market operations/routines, sales, as well as client escalations, in the absence of market leader.
- Facilitated professional development programs for employees at all levels of the organization.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Participated in community events to promote brand awareness.
- Developed strategies to increase customer satisfaction and loyalty.
- Established strong working relationships with external partners such as vendors and suppliers.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Conducted regular performance reviews for all employees in the branch.
- Resolved escalated customer complaints in a timely manner in branch and market level.
- Disciplined employees to encourage compliance with company policies and procedures.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Bachelor of Science - Marketing
Lehman College of The City University of New York
New York01-2008
Skills
- Adaptable to market/business fluctuations
- Strategic sales, service, and operation planning
- Enhanced/excellent client and employee Relationship Management
- Professional Demeanor
- Excels in team leadership
- Problem-solving aptitude
- Strong Community Networking
- Critical Thinker
Accomplishments
- Top performer awards throughout multiple quarters (2017-2024)
- Facilitated a professional development program for teammates across the organization (2018).
- Coordinated employee engagement council for region (2020).
Certification
- Certified Better Money Habits Representative (Financial Literacy Host).
- Graduated and completed Market Leader Development Program (2024).
Languages
Spanish
Professional
Timeline
Financial Center Manager
Bank of America
06.2016 - Current
Bachelor of Science - Marketing
Lehman College of The City University of New York
- Certified Better Money Habits Representative (Financial Literacy Host).
- Graduated and completed Market Leader Development Program (2024).
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