With over 20 years of diverse industry experience as an Administrative Assistant, I have honed my expertise in administrative tasks, customer service, data entry, administrative office management, virtual/personal assistance, and childcare services. Throughout my career, I have consistently demonstrated exceptional accuracy in data entry, effectively resolved customer inquiries, and effectively managed office operations. In a relatively short period, I successfully enhanced operational efficiency and customer satisfaction. Additionally, I have experience managing calendars, coordinating travel arrangements, and facilitating internal communication in a remote work environment.
· Data entry : Enter data from physical documents into computer systems
· Data maintenance: Update existing data and perform backup.
· Data verification : Check data for accuracy and completeness.
· Report generation : Create reports from data.
· Communication : Communicate with team members to clarify data requirements.
· Data security : Ensure data security and confidentiality.
· File organization : Organize and maintain digital and paper files.
· Customer Interaction Management: Maintained detailed records of customer interactions, transactions, and comments.
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· Housekeeping Tasks: Ensured cleanliness and sanitization of living areas, bathrooms, and common areas.
· Guest Services: Promptly responded to guest requests, recommendations, provided basic food service. Provided special request for the guest for customer satisfaction.
· Front Desk Operations: Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process, answered phone lines, reservations, messages received, generated daily reports, and managed incidental charges.
• Leasing and Tenant Management: Showcased apartments, collected rent, addressed tenant complaints, and executed leasing agreements.
• Property Maintenance and Repairs: Conducted walk-throughs on make-ready units and planned, scheduled, and coordinated general maintenance.
• Financial Management: Maintained detailed records of leasing activity, managed financial transactions, and leveraged sales and marketing strategies.
· Financial Management: Effectively managed financial resources to ensure seamless operations.
· Child Care and Development: Provided exceptional care for children in a secure and nurturing environment, fostering their physical, emotional, and social development.
· Safety and Regulatory Compliance: Implemented stringent safety measures and adhered to all applicable regulations to ensure a safe and hygienic environment for children.
· Teaching Educationally and Essential Skills: Counting, Alphabet Recognition, Handwashing, Personal Hygiene, etc.
· Activities for Development: Napping, Singing with their friends, Play Time and puzzles, Recess time, Educational Programs, Field Trips, ect.