Summary
Overview
Work History
Education
Skills
Education and Training
Contact
Timeline
Intern
Elizabeth Britt

Elizabeth Britt

Waco,TX

Summary

With over 20 years of diverse industry experience as an Administrative Assistant, I have honed my expertise in administrative tasks, customer service, data entry, administrative office management, virtual/personal assistance, and childcare services. Throughout my career, I have consistently demonstrated exceptional accuracy in data entry, effectively resolved customer inquiries, and effectively managed office operations. In a relatively short period, I successfully enhanced operational efficiency and customer satisfaction. Additionally, I have experience managing calendars, coordinating travel arrangements, and facilitating internal communication in a remote work environment.

Overview

27
27
years of professional experience

Work History

Data Entry Clerk/Customer Service Representative

Dermapharm
01.2024 - 01.2025

· Data entry : Enter data from physical documents into computer systems

· Data maintenance: Update existing data and perform backup.

· Data verification : Check data for accuracy and completeness.

· Report generation : Create reports from data.

· Communication : Communicate with team members to clarify data requirements.

· Data security : Ensure data security and confidentiality.

· File organization : Organize and maintain digital and paper files.

Customer Service Representative

Amazon
07.2017 - 11.2023
  • Customer Support: Provided frontline customer support through phone calls and emails, chat, and assisting with product and service transactions.
  • Product and Service Information: Presented information to aid customer decision-making and promoted available products and services.

· Customer Interaction Management: Maintained detailed records of customer interactions, transactions, and comments.

  • Sales Support: Supported sales team members to drive growth and development.
  • Data Management: Analyzed and processed data records, communicated with customers about data-related inquiries, and ensured data accuracy.

Office Manager

Jessie Britt Automotive
05.2015 - 05.2020
  • Communication and Support: Handled client and vendor correspondence, answered customer inquiries, and provided
  • confidentiality.
  • Financial Management: Managed accounts payable and receivable, processed invoices, and reviewed invoices for accuracy.
  • Human Resources and Compliance: Conducted staff evaluations, handled new hire orientation, and ensured compliance with legal requirements.
  • Workflow Optimization: Orchestrated and coordinated office operationsand procedures to optimize workflow efficiency.
  • Staff Management: Supervised staff, delegating responsibilities and providing performance feedback.
  • Office Supplies Management: Managed office supplies inventory, including ordering and maintaining stock levels.
  • Onboarding Support: Provided comprehensive onboarding support, including resources and training.
  • Calendar Management: Orchestrated meetings and appointments, effectively managing calendars.
  • Cross-Functional Collaboration: Promoted cross-functional.
  • collaboration by integrating HR, Sales, and Customer Relations.

WEBSITES, PORTFOLIOS, PROFILES

HTTP://www.linkedin.com/in/http• functions.

Personal Assistant (Administrative Assistant)

LDR
01.2013 - 02.2015
  • Administrative Support: Scheduled meetings, managed calendars, handled correspondence, and provided general administrative support.
  • Travel Management: Organized travel arrangements, including flights, accommodations, and transportation.
  • Confidentiality and Information Management: Maintained confidential files related to personnel records or other sensitive information.
  • Client Support: Accompanied clients to appointments, arranged transportation, and screened telephone calls and inquiries.

Insurance Agent

Farmers Insurance
07.2010 - 12.2012
  • Job Responsibilities: Process payments, file documentation, and provide customer service.
  • Customer Service: Answered phones and ran multiple phone lines.
  • Client Relationship Management: Identified client needs, provided personalized insurance solutions, and maintained accurate records.
  • Sales and Marketing: Sought new clients, cultivated a clientele through networking, and exceeded company sales targets.
  • Financial Planning and Analysis: Evaluated clients’ financial situations, processed payments and claims, and prepared reports on sales activities and customer feedback.

Housekeeping, Front Desk Agent

Hilton
03.2008 - 05.2010

· Housekeeping Tasks: Ensured cleanliness and sanitization of living areas, bathrooms, and common areas.

· Guest Services: Promptly responded to guest requests, recommendations, provided basic food service. Provided special request for the guest for customer satisfaction.

· Front Desk Operations: Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process, answered phone lines, reservations, messages received, generated daily reports, and managed incidental charges.

Phlebotomist

American Red Cross
04.2007 - 02.2009
  • · Procedure Accuracy: performed phlebotomy procedures with precision, accuracy for successful blood sample collection.· Patient Experience: minimize weight times ensured patient during blood sample collection.· Patient Preparation: prepared patient for examination, obtained blood pressure, vital signs and took a comprehensive health history.· Safety and Confidentiality: confidentiality and respected patient privacy.· Specimen Handling: prepared and packaged specimens, sterilization of equipment, and work areas.

Customer Relations / Leasing Agent

Village Apartments
01.2006 - 03.2007

Leasing and Tenant Management: Showcased apartments, collected rent, addressed tenant complaints, and executed leasing agreements.

Property Maintenance and Repairs: Conducted walk-throughs on make-ready units and planned, scheduled, and coordinated general maintenance.

• Financial Management: Maintained detailed records of leasing activity, managed financial transactions, and leveraged sales and marketing strategies.

Owner/Operator

Baker’s Best Childcare
07.1998 - 12.2005

· Financial Management: Effectively managed financial resources to ensure seamless operations.

· Child Care and Development: Provided exceptional care for children in a secure and nurturing environment, fostering their physical, emotional, and social development.

· Safety and Regulatory Compliance: Implemented stringent safety measures and adhered to all applicable regulations to ensure a safe and hygienic environment for children.

· Teaching Educationally and Essential Skills: Counting, Alphabet Recognition, Handwashing, Personal Hygiene, etc.

· Activities for Development: Napping, Singing with their friends, Play Time and puzzles, Recess time, Educational Programs, Field Trips, ect.

Education

Bachelor of Science - Criminal Justice, Psychology

Tarleton State University
Stephenville, TX
05-2017

Certification - Phlebotomy

McLennan Community College
Waco, TX
05-2007

Skills

  • Microsoft Word
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Suite
  • Google Suite
  • Google Workspace
  • Customer Service
  • Administrative Assistant
  • Data entry
  • Work remotely
  • Communication skills
  • Strategic planning
  • Organization skills
  • Time management
  • Attention to detail
  • Integrity and trustworthiness

Education and Training

Waco, TX,Stephenville, TX

Contact

Waco, TX 76705

Timeline

Data Entry Clerk/Customer Service Representative

Dermapharm
01.2024 - 01.2025

Customer Service Representative

Amazon
07.2017 - 11.2023

Office Manager

Jessie Britt Automotive
05.2015 - 05.2020

Personal Assistant (Administrative Assistant)

LDR
01.2013 - 02.2015

Insurance Agent

Farmers Insurance
07.2010 - 12.2012

Housekeeping, Front Desk Agent

Hilton
03.2008 - 05.2010

Phlebotomist

American Red Cross
04.2007 - 02.2009

Customer Relations / Leasing Agent

Village Apartments
01.2006 - 03.2007

Owner/Operator

Baker’s Best Childcare
07.1998 - 12.2005

Bachelor of Science - Criminal Justice, Psychology

Tarleton State University

Certification - Phlebotomy

McLennan Community College
Elizabeth Britt