Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Brock

Tempe,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Discover Card
Phoenix, AZ
05.2006 - 11.2007
  • Worked collaboratively with team members to achieve goals.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Maintained up-to-date knowledge of company policies and procedures.
  • Managed high volume of inbound customer calls with professionalism.
  • Updated databases with new and modified customer data.
  • Promoted available products and services to customers during service, account management and order calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delivered exceptional service by empathizing with customer concerns.
  • Participated in training sessions to enhance skills and knowledge.
  • Cross-sold products by identifying customer needs during interactions.

RESPA Specialist

Wells Fargo
Phoenix, AZ
04.2003 - 01.2006
  • Collected and reviewed data to identify potential compliance issues requiring further review.
  • Created comprehensive reports for management detailing compliance efforts.
  • Participated in periodic reviews of existing policies and procedures.
  • Maintained detailed database of compliance data, activities and actions taken.

Customer Service Representative

Blockbuster Video
West Memphis, AR
08.2000 - 02.2003
  • Counted and balanced cashier drawers.
  • Processed various forms of payment including credit cards and cash.
  • Answered customers' questions and provided information on store procedures or policies.
  • Handled customer complaints professionally escalating issues when necessary.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Provided exceptional customer service during checkout process.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered phone calls to assist customers with questions and orders.

Receptionist

The Salvation Army Thrift Store
Memphis, TN
12.1998 - 05.2000
  • Accurately entered and processed high volumes of data daily.
  • Verified inputted data to maintain quality and consistency.
  • Organized and filed data in appropriate locations for easy access to essential information.

Education

Message Therapist - Message Therapy

Apollo Colloge
Phoenix, AZ
02-2009

High School Diploma -

George Washington High School
Danville, Va
06-1996

Skills

  • Account updating
  • Paperwork Processing
  • Report Generation
  • Data Collection
  • Data Entry
  • Call Center Operations
  • Filing
  • Stock management
  • Customer Service

Timeline

Customer Service Representative

Discover Card
05.2006 - 11.2007

RESPA Specialist

Wells Fargo
04.2003 - 01.2006

Customer Service Representative

Blockbuster Video
08.2000 - 02.2003

Receptionist

The Salvation Army Thrift Store
12.1998 - 05.2000

Message Therapist - Message Therapy

Apollo Colloge

High School Diploma -

George Washington High School

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Elizabeth Brock