Elizabeth Brooks
Northridge,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient and caring team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
20
20
years of professional experience
Work History
Behavioral Health Technician
Profound Healing Centers
02.2022 - 10.2024
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Conducted client rounds to check on residents.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Prepared and submitted daily shift reports to management.
- Assisted patients in developing individualized goals for recovery and provided ongoing support throughout the process.
Certified Nursing Assistant
Henry Mayo Newhall Memorial Hospital
Santa Clarita, CA
02.2009 - 03.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported needs of 12+ residents under long-term care.
Certified Nursing Assistant
Los Robles Hospital & Medical Center
Thousand Oaks, CA
03.2010 - 01.2016
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Obtained client medical history, medication information, symptoms and allergies.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
- Transported patients between rooms and appointments or testing locations.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Supported needs of 10+ residents under long-term care.
Front Office Receptionist
Valencia Pediatrics
Valencia, CA
02.2005 - 10.2010
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Decreased customer hold times by updating office phone call and messaging procedures.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Offered every visitor professional and prompt service, completing check-ins, verifying paperwork and coordinating smooth hand-offs to nursing staff.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system and greeted callers enthusiastically.
- Maintained transaction security by verifying payment cards against identification.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Identified visitors' needs to offer solutions and information.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Bachelor of Science - Nursing Practice
CES College
401 S. Glenoaks Blvd. Burbank, Ca. 9150211.2025
Associate of Arts - General Studies
College Of The Canyons
Valencia, CA06.2012
Skills
- Outstanding communication skills
- Professional telephone demeanor
- Medical terminology knowledge
- Compassionate caregiver
- Healthcare ethics
- Vital sign recording
- Certified in CPR/AED
- Medical Charting
Timeline
Behavioral Health Technician
Profound Healing Centers
02.2022 - 10.2024
Certified Nursing Assistant
Los Robles Hospital & Medical Center
03.2010 - 01.2016
Certified Nursing Assistant
Henry Mayo Newhall Memorial Hospital
02.2009 - 03.2020
Front Office Receptionist
Valencia Pediatrics
02.2005 - 10.2010
Bachelor of Science - Nursing Practice
CES College
Associate of Arts - General Studies
College Of The Canyons
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