Elizabeth Brooks
Ballwin
Summary
Accomplished Medical Office Receptionist at Angels of St. Louis, adept in optimizing front desk operations and ensuring HIPAA compliance. Excelled in enhancing patient satisfaction through exceptional customer service and meticulous attention to detail. Successfully managed high call volumes, improving office efficiency while maintaining patient confidentiality and fostering seamless teamwork.
Overview
2
2
years of professional experience
Work History
Medical Office Receptionist
Angels of St. Louis
01.2022 - 12.2023
- Greeted patients and provided exceptional customer service in a fast-paced medical environment.
- Assisted with insurance verification procedures to facilitate seamless patient billing.
- Greeted patients and managed phone inquiries, ensuring professional and courteous communication.
- Scheduled appointments and coordinated patient flow to optimize daily operations.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Pulled charts and enhanced office efficiency by maintaining organized patient records.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Participated in team meetings for continuous improvement of policies, procedures, and overall office operations efficiency.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Filed and retrieved patient records for provider.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
GED -
Jerseyville Community High-school
Jerseyville, IL01-2024
Skills
- Record preparation
- Front desk operations
- HIPAA compliance
- Patient confidentiality
- Patient check-in
- Call handling
- HIPAA guidelines
- Records maintenance
- Typing and filing
- Teamwork and collaboration
- Customer service
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Medical Office Receptionist
Angels of St. Louis
01.2022 - 12.2023
GED -
Jerseyville Community High-school