ELIZABETH BROWN
Orange,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
Work History
Retail Store Manger
AT&T Mobility
11.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained customer satisfaction with quick and professional handling of product returns.
Assistant Store Manager
AT&T
12.2018 - 11.2021
- Coordinate daily customer service operations (e.g sales processes, orders and payments)
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Monitor and maintain store inventory
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate employees
- Coach and support new and existing sales associates
- Track the progress of daily, weekly, monthly, quarterly and annual objectives
- Train staff on how to drive sales through consistent development of product knowledge and customer service standards
Retail Sales Consultant
AT&T Mobility
12.2016 - 12.2018
- Achieved sales objective and goals repeatedly
- Regularly led submarket with over 2.0% on DTV close rates
- Handled inventory responsibilities regularly
- Resolved customer problems by investing issues, answering questions and building rapport
- Worked as a team member to provide the highest level of service to customers
- Built and maintained effective relationship with peers and upper management
VANS Assistant Store manager
11.2013 - 11.2016
- Managed a retail staff within a business
- Organized and designed floor plans and sales plan throughout the whole store
- Obtained and achieved store sales target
- Cash wrap leader during fast paced and high-volume days
- Ranked in the top 100 for individual sales company wide 2
Education
Bachelors of arts - Communications
Cal
2019
Skills
- Integrity & Loyalty - Technology & Critical thinking Skills
- Disciplined & Attentive to Detail - Communications and Listening Skills
- Positive, Prepared & Proactive - Learning and Teaching Skills
- Ambitious & Self-Motivated
- Management & Leadership Skills
- Operational Efficiency
- Business Growth Initiatives
Timeline
Retail Store Manger
AT&T Mobility
11.2021 - Current
Assistant Store Manager
AT&T
12.2018 - 11.2021
Retail Sales Consultant
AT&T Mobility
12.2016 - 12.2018
VANS Assistant Store manager
11.2013 - 11.2016
Bachelors of arts - Communications
Cal
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