Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Brown

Belleville,ILLINOIS

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking and experienced in customer service, skilled in multitasking and excellent time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Caleres Inc.
Brentwood, MO
01.2019 - 05.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered inbound calls, providing superior customer support with product and service transactions.
  • Set up and managed customer accounts.
  • Escalated customer concerns, and issues for immediate rectification.
  • De-escalated angry customers during telephone interactions.

Receptionist

Grateful Automotive
South Roxana, ILLINOIS
08.2016 - 12.2018
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Maintained a neat reception area by organizing materials, tiding up, as well as maintaining office supplies inventory by checking stock to determine inventory level, anticipating needed supplies and placing orders for supplies.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Education

GED -

Edwardsville High School
Edwardsville
01-2011

Skills

  • Excellent Customer Service
  • Written and Verbal Communication
  • Scheduling
  • Handling small and large volumes of phone calls daily
  • Complaint and conflict resolution
  • Data Entry, filing, answering and relaying phones calls, along with all other common administrative duties
  • Corporate Call Center Operations
  • Problem-solving abilities
  • In-person and online payment processing
  • Professional telephone etiquette
  • Experienced in Microsoft Products
  • Positive, empathetic, and professional

Timeline

Customer Service Representative

Caleres Inc.
01.2019 - 05.2021

Receptionist

Grateful Automotive
08.2016 - 12.2018

GED -

Edwardsville High School

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