Elizabeth Brown
Cheyenne,WY
Summary
Proven leader with extensive experience in operations management and staff development, notably at Guesthouse Inn. Excelled in driving sales growth and enhancing customer satisfaction through innovative marketing and efficient problem resolution. Skilled in inventory control and employee relations, achieving significant improvements in staff performance and operational efficiency. High-energy [Industry] management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
20
20
years of professional experience
Work History
Assistant General Manager
Guesthouse Inn
05.2019 - 10.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Office Manager
Blue Beacon Truck Wash
04.2017 - 08.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Associate of Business Administration - Business
Metropolitan Community College
Omaha, NE05.2006
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development
- Team leadership expertise
- Employee Relations
- Business operations knowledge
- Training and development background
- Employee Scheduling
Timeline
Assistant General Manager
Guesthouse Inn
05.2019 - 10.2020
Office Manager
Blue Beacon Truck Wash
04.2017 - 08.2019
Associate of Business Administration - Business
Metropolitan Community College
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