Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELIZABETH BROWN

MURFREESBORO,TN

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Assistant Retail Operations Manager

Price Point Furniture
09.2023 - Current
  • Increased overall store performance through effective inventory management and staff supervision.
  • Optimized store operations by streamlining processes for improved productivity and efficiency.
  • Analyzed financing data to identify trends and opportunities for growth in sales.
  • Scheduled employee tasks and conducted performance reviews.
  • Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
  • Assisted with stock accuracy and loss prevention by managing daily, monthly, quarterly and yearly reports.
  • Assessed large datasets, drew valid inferences and prepared insights in narrative or visual forms using Power BI.

Assistant Store Manager

Kroger
06.2021 - 10.2022
  • Trained, developed, and mentored employees to improve individual and team performance.
  • Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.

Store Manager

Dollar General
06.2017 - 05.2021
  • Encouraged team-oriented culture with common sales, service, and productivity goals.
  • Scheduled employees and delegated assignments to meet coverage needs and maintain store standards.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted in recruiting, hiring and training of team members.

Furniture Manager

Big Lots
07.2014 - 05.2017
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

General Education -

Chattanooga State Technical Community College
CHATTANOOGA, TN

Skills

  • Shrink management
  • Customer transactions
  • Office equipment proficiency
  • Office management
  • Merchandising
  • Merchandise receiving and handling
  • Recruiting and hiring
  • Microsoft Office proficiency
  • Google Workspace proficiency
  • Staff management
  • Assignment delegation
  • Operational efficiency

Certification

  • Food Safety Certification
  • PIT Certified

Timeline

Assistant Retail Operations Manager

Price Point Furniture
09.2023 - Current

Assistant Store Manager

Kroger
06.2021 - 10.2022

Store Manager

Dollar General
06.2017 - 05.2021

Furniture Manager

Big Lots
07.2014 - 05.2017

General Education -

Chattanooga State Technical Community College

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