Elizabeth Brown

• Achieved 115.41% of goals for 2023 and • 114.57% for 2024.
• Analyzed industry trends to guide strategic decision-making.
• Collaborated with executive teams to ensure alignment between departmental and organizational objectives.
• Led strategic planning initiatives to synchronize business goals with market dynamics.
• Developed and executed a comprehensive global customer success strategy.
• Oversaw high-stakes contract negotiations and renewals.

• Key Marketing Stakeholder
• CTL campaign management
• MVP website
• Sales presentation
• Commercial creation
• Clinical trial brochure published
• Internal and external events planning and moderating
• Global Account Management for CTL
• FY 2021 138% to goal and 41% revenue growth
• FY 2022 108% to goal and 38% revenue growth
• Aligned to DHL Lifesciences and Healthcare customers with over $50M in spend
• New account development and hunting for growth
• Cross Business Unit Collaboration and Development
• Clinical trial logistics community established
• Global cross business unit business development pipeline monthly collaboration calls established
• Internal and external training resource creation
• DHL Commercial COVID-19 Vaccines Taskforce
• Zone core member for Valencia’s Era of Sustainable Logistics
• Received CEO award recognition for support
• Clinical Trial Industry Event Speaker and Sponsor highlights
• Clinical Trial Supply USA Conference
• Outsourcing in Clinical Trials East Coast Conference
• Publication
• Patient Centric Delivery for Clinical Trials of the Future white paper with Frost & Sullivan

• FY 20: Achieved 100.21% Healthcare; 121.17% Freight Solutions; 178.67% Air Expedite
• Certified Project Manager Professional
• Manage $2 million Georgia sales territory for FedEx Custom Critical (FCC) shipments
• Help position FCC as industry leader in domestic and international expedited shipping
• Leverage solutions in the FedEx portfolio to meet diverse customer needs
• Cultivate and maintain customer relationships
• Secure customer trust by delivering solutions in alignment with need and budget
• Maintain strong relationships with operation agents domestically and internationally
• Strategize innovative ways to solve customer problems
• Restructure account base and establish prioritization
• Review deviation history for top accounts to understand pain points to initiate account CAPAs
• Present and established presence with collaborative efforts towards fellow FedEx representatives
• Establish FedEx Custom Critical Women In Sales Group
• Active member of FedEx Women In Leadership
• Active member of FedEx Atlanta Market Council
• Market coordinator for FedEx Cares Atlanta

• Core job functions include but are not limited to: technical expertise, assist with operational issues, customer follow up, agent education, workload management and distribution
• Establish margins for FCC Air Expedite pricing to be profitable and strategic for growth
• Facilitate Quality Action Team to improve at-risk APAC customer satisfaction with Quality Driven Management guidelines
• Enact in-person contingencies to ensure FCC commit date on international charter
• Support Sales and Solutions Teams with RFQs and RFPs, conference calls, bids, and customer education
• Provide support to managers and supervisors with updates on outstanding items, customer feedback, and existing or potential problems
• Present temperature controlled packaging at the National Sales Meeting
• Daily resolution with customers for solutions and pricing and problem solving
• Lead agents through problem resolution to provide them guided technical training
• Provide on-the-job training and development opportunities to improve team skills and increase employee satisfaction
• Support Air Expedite in all job roles in the event of staffing shortages
• Support organizational goals and metrics through effective performance management
• Thorough knowledge of International and airline specific compliance and regulatory restrictions
• Representative of FCC at Young Professionals Summit

• 3.94 GPA