Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
OfficeManager
Elizabeth Browning

Elizabeth Browning

Mendon,Ohio

Summary

Conscientious Billing Analyst with 22 years of experience. Interfaces with clients and outside collections agencies to assess account history, remedy defaulted accounts and encourage investment in high-performing relationships. Respected professional unearthing optimal applications of capital. Team-oriented, dependable and performance-driven.

Overview

22
22
years of professional experience

Work History

Remote Billing Analyst

QHR
Brentwood, TN
04.2020 - Current
  • AR follow-up/collections, appeal writing, root cause analysis and billing
  • Interacted with personnel in Registration and Case Management departments, effectively building lasting relationships.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Maintain client and/or position specific daily productivity and quality expectations of 40-50 accounts.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.
  • Functioned as key point of contact for billing data integrity matters for clients, vendors and various internal departments.
  • Worked well in team setting, providing support and guidance
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Applied effective time management techniques to meet tight deadlines
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proved successful working within tight deadlines and fast-paced environment

Office Manager

Family Audiology Associates
Celina, OH
04.2017 - 04.2020
  • Managed over 50 calls per day.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Reported to senior management on organizational performance and progress toward goals
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs

Site Manager

W.O.C.A.P.
Celina, OH
06.2015 - 04.2017
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Increased sales by 20%
  • Complied with safe operating practices and assessed operational procedures against best practices
  • Established performance goals for employees and provided feedback on methods for reaching those milestones

Medical Records Float Clerk

Good Samaritan Hospital
Dayton, OH
06.2008 - 06.2015
  • Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
  • Participated in committees to discuss electronic health records and methods to improve overall workflows.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Maintained database for storage and retrieval of medical records.
  • Secured medical records against loss or unauthorized access.
  • Managed all incoming calls to unit
  • Self-motivated, with strong sense of personal responsibility
  • Resolved problems, improved operations and provided exceptional service
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Unit Service Coordinator Float

Dayton Heart Hospital
Dayton, OH
06.2001 - 06.2008
  • Prepared admissions charts and scanned records.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Answered multi-line telephone system, provided information and directed calls to office of 30.
  • Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
  • Charted vital signs and added telemetry strips to charts.
  • Coordinated diagnostic tests, collection of samples and transportation to scanning rooms.
  • Monitored and communicated patient dietary plans to carry out physician orders and prevent errors.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Organized patient files and streamlined operations to improve efficiency.
  • Strengthened communication skills through regular interactions with others.

Education

High School Diploma -

West Carrollton High School
West Carrollton, OH
05.1999

Skills

  • Month-End Closing Procedures
  • Discrepancy Resolution
  • Collections
  • Billing Dispute Resolution
  • Remote access technology
  • Billing processes proficiency
  • Claim Processing
  • Correspondence Writing
  • Medical Billing and Collections
  • System Updates
  • Service Department Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Remote Billing Analyst

QHR
04.2020 - Current

Office Manager

Family Audiology Associates
04.2017 - 04.2020

Site Manager

W.O.C.A.P.
06.2015 - 04.2017

Medical Records Float Clerk

Good Samaritan Hospital
06.2008 - 06.2015

Unit Service Coordinator Float

Dayton Heart Hospital
06.2001 - 06.2008

High School Diploma -

West Carrollton High School

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Elizabeth Browning