Elizabeth Browning
Salem,IN
Summary
Dynamic professional with a proven track record at Washington County Sheriff's Department, adept in information intake and problem-solving. Excelled in optimizing team performance and enhancing customer service processes. Skilled in computer applications and active listening, significantly improving operational efficiency. Demonstrates leadership by mentoring and streamlining workflows, driving progress and fostering strong customer and team relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Washington County Sheriff's Department
Salem, IN
01.2023 - Current
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Dispatched police officers and emergency personnel to calls for service.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Researched vehicle, wanted and missing persons information.
- Mentored junior team members and managed employee relationships.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Assistant Director
Little Hands Preschool
Seymour, TN
01.2020 - 06.2025
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coordinated daily operations and managed workflow to enhance productivity.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Monitored staff performance, provided feedback and conducted annual reviews.
- Led weekly meetings with department heads to review progress towards project milestones.
- Assisted in the coordination of special events and corporate functions.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Delegated work to staff, setting priorities and goals.
CSR
L&N Federal Credit Union
New Albany, IN
06.2022 - 01.2023
- Analyzed call trends to identify areas of improvement for customer service processes.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Developed strong customer relationships to encourage repeat business.
- Performed account maintenance activities such as updating client information in databases.
Education
High School Diploma -
Seymour High School
732 Boyds Creek Hwy05-2009
Early Childhood Education
Walters State Community College
Morristown, TNSkills
- Information intake
- Problem-solving
- Decision-making
- Computer skills
- Active listening
Affiliations
- Love walking outside and playing with my animals
- Cooking and preparing meals for my family
- Spending time with my nephews
Certification
- IDACS Certified
- CPR Certified
- Dispatcher Courses and Classes
About Me
- Some Information about me is I am Married 7 years in April, I love animals and have 4 animals. I am a very responsible person and has always been prompt and ready to take on the day. I am a great listener and have a good memory. I love my co-workers and strive to make our work environment a fun but effective place to be. I am caring but also firm when needed. I am professional and can provide a good work environment. I pay attention to details and can be able adapt and survive many different situations that may arrise.
Timeline
911 Dispatcher
Washington County Sheriff's Department
01.2023 - Current
CSR
L&N Federal Credit Union
06.2022 - 01.2023
Assistant Director
Little Hands Preschool
01.2020 - 06.2025
High School Diploma -
Seymour High School
Early Childhood Education
Walters State Community College
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