Elizabeth Brunson
West Hempstead,New York
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
26
26
years of professional experience
Work History
CAPTAIN
Macy’s Green Acres, Valley
New York
01.2015 - Current
- Organizing all store operations and allocating responsibilities to personnel
- Supervising and guiding Staff towards maximum performance
- Driving Sales and Metrics to meet store plan
- Coaching and developing to produce productivity.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
Account Executive
Redvision Carle
New York
11.2005 - 01.2007
- Account Management - May 2011 Oversaw several Title Company accounts while ensuring company needs are being met
- Requiring broad scope of knowledge in both abstracts and municipal's
- Tracking product flow of orders, guaranteeing searches are produced in a timely manner.
- Assist companies with inquiries on both sides, whether based on municipal matters such as Certificate of Occupancy, Building Department, and tax searches, or title examinations, including reviewing chain of title, mortgages, judgments, and liens.
- Inspected financial statements, credit information, and title data to complete the underwriting process.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Examined documents to determine degree of risk from health, financial standing and value and condition of property.
Tax Examiner Specialist
Internal Revenue Service
Holtsville, New York
11.2004 - 11.2005
- Research and process account transcripts via Integrated Data Retrieval Systems
- Provide information and exercise judgment regarding entity types as well as all Business Master File filing requirements
- Verify that businesses meet criteria for timeliness and eligibility
- Determine prior year and short period liabilities which vary according to differences in business structure
- Responds to taxpayer inquiries concerning such issues as claims or non- liability to file, exempt organization, terminations, and supplemental listings under group rulings
- Knowledge of a wide range of transaction codes in order to determine proper disposition of accounts and initiate necessary actions.
Assistant Manager
Warwick New
York Manhattan, New York
06.2000 - 07.2004
- Oversaw seven member staff for a daily operation of 426 room hotel
- Developed and generated new ideas to drive loyalty and exceptional customer service in order to market hotel
- Oversee all check-in and out procedures
- Responsible for completing manager reports daily
- Delegate daily duties to Guest Service Agent
- Perform all required front office computer procedures using Fidelio; Performed all Banking procedures within the policies of a bank and auditing cash transactions, including payroll and organizing shift schedules
- Ensure smooth operation of hotel and solved trouble shooting guest concerns.
Front Desk Clerk
Omni Richmond Hotel
Richmond, Virginia
02.1999 - 05.2000
- Responsible for all check-in and out procedures and policies
- Responsible for implementing five diamond standards for exceptional guest service
- Displayed familiarity with all hotel facilities, organization set- up, and guest scenarios
- Performed all required front office computer procedures using the Libica System
- Performed all banking procedures within the policies of a bank and auditing cash transactions.
Education
Bachelor of Arts - Political Science
Virginia State University
05.2000
Skills
- Staff Development
- Goal Setting
- Budget Management
- Performance Tracking and Evaluation
- Verbal and Written Communication
- Hiring and Training
- Employee Coaching and Motivation
- Work Planning and Prioritization
Timeline
CAPTAIN
Macy’s Green Acres, Valley
01.2015 - Current
Account Executive
Redvision Carle
11.2005 - 01.2007
Tax Examiner Specialist
Internal Revenue Service
11.2004 - 11.2005
Assistant Manager
Warwick New
06.2000 - 07.2004
Front Desk Clerk
Omni Richmond Hotel
02.1999 - 05.2000
Bachelor of Arts - Political Science
Virginia State University
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