Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Work Availability
Quote
Helicopter flying lessons
Timeline
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Elizabeth Burgess

Elizabeth Burgess

Potomac

Summary

Dedicated Airbnb Host with over 3 years of experience liaising with property guests, achieving top satisfaction, referrals and repeat business. Organizes and coordinates space tours and answers questions regarding properties and neighborhoods, assessing and addressing individual needs of up to 30 guests concurrently. Manages portfolio of 4+ properties concurrently, overseeing maintenance, advertising and rentals. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

43
43
years of professional experience
1
1
Certification

Work History

Airbnb Superhost

Myself
05.2021 - Current
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
  • Completed detailed assessments, effectively implementing comprehensive home consultation process.
  • Four active properties with over 100 5 star reviews
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Implemented successful strategies to increase customer satisfaction.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Fostered safe lodging environment with reliable and effective security services.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Developed and implemented promotional strategies to increase occupancy.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.


Associate Broker

Fairfax Realty Elite
03.2013 - Current
  • Researched customer issues to find effective solutions.
  • Communicated effectively with all stakeholders and team players to keep everyone well-informed.
  • Handled daily duties for out-of-office agents, carefully maintaining business standards and quality levels.
  • Proofed documents for grammar errors and to check accuracy of details.
  • Conducted competitive market analysis to determine optimal pricing for properties.
  • Negotiated purchase contracts and lease agreements to establish maximum value for clients.
  • Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Managed roster of clients to send announcements and information on new properties.
  • Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
  • Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
  • Negotiated real estate contracts to navigate transactions between buyers and sellers.
  • Utilized online marketing platforms to promote real estate services and generate leads.
  • Arranged for inspections and surveys of sold properties.
  • Compared properties possessing similar features to determine competitive market prices.
  • Generated lists of properties for sale, locations, descriptions and available financing options.
  • Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Established and developed real estate agency, driving recruitment, and operational growth.
  • Cultivated strong relationships with agents, lenders and title companies.
  • Advised clients on optimum buying and selling choices for maximum returns.
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Generated leads and qualified prospects, facilitating smooth property transactions.
  • Monitored contract execution to verify complete fulfillment of terms.
  • Advocated for client needs and obtained desired considerations for sales and purchases.
  • Set up virtual home tours, in-person visits, and open houses for properties.
  • Developed successful marketing strategies to promote properties and maximize exposure.
  • Evaluated properties for potential salability and pricing.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Verified sales compliance with local governmental regulations, environmental standards and industry good practices.
  • Appraised property values and assessed buyer income to determine feasibility of offer success.
  • Bought, renovated and flipped houses using real estate and construction knowledge.
  • Worked with special team to locate and develop properties in the Greater Washington Metropolitan area as well as Hawaii, Florida, and South Carolina.
  • Coordinated rental agreements for rental properties, keeping occupancy high and helping renters find suitable spaces.

Art and Antique Sales

Elizabeth Sweet's Art And Antiques
12.1980 - 02.2013
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Contributed to team objectives in fast-paced environment.
  • Built relationships with customers and community to promote long term business growth.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Presented professional image consistent with company's brand values.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Stayed current on company offerings and industry trends.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Achieved or exceeded company-defined sales quotas.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Contributed to event marketing, sales and brand promotion.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Negotiated prices, terms of sales and service agreements.
  • Met existing customers to review current services and expand sales opportunities.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Quoted prices, credit terms and other bid specifications.
  • Kept detailed records of daily activities through online customer database.
  • Consulted with businesses to supply accurate product and service information.
  • Built diverse and consistent sales portfolio.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Generated advertising brochure for vendor use.

Education

Bachelor of Arts - Business Management

University of Phoenix
Tempe, AZ
03.2011

Skills

  • Special Events
  • Active Listening
  • Inventory Control
  • Property Showing
  • Property Assessments
  • Rental Management
  • Tenant Relations
  • Issue Resolution
  • Customer Retention
  • Community Association Support
  • Out of Hours Calls
  • Social Perception
  • Capital Projects Management
  • Room Turnover
  • Common Area Maintenance
  • Daily Facility Operations
  • Rental Pricing Strategies
  • Collections Procedures
  • Serve Customers
  • Video Surveillance
  • Insurance Coordination
  • Bid Proposals
  • Monthly Fee and Payment Collection
  • Grounds and Facility Inspection
  • Disturbance Handling
  • Enterprise Resource Planning
  • Sale and Rental Recordkeeping
  • Performance Monitoring
  • Control Planning
  • Front Desk Operations
  • Construction Project Oversight
  • Terms Explanation and Enforcement
  • Administrative Leadership
  • Tenant and Owner Liaising
  • Rent Pricing Optimization
  • Employee Performance
  • Security Management and Enhancement
  • Improvement Plans
  • Social Media Engagement
  • Financing Coordination
  • Local and State Laws
  • Collect Payments
  • Inspect Buildings
  • Tenant Eligibility Determination
  • Staff Coordination
  • Microsoft Office
  • Staff Maintenance
  • Property Service Contract Administration
  • Employee Motivation and Guidance
  • Program Management
  • Tax Liability Calculation
  • Business Documentation
  • Maintenance Projects
  • Equipment Replacement
  • Marketing Brochures
  • Operating Cost Tracking
  • Mobile Device Operation
  • Cloud-Based File Management
  • Performance Assessment
  • Rent Collection
  • Coordinate Documents
  • Oversee Maintenance
  • Creative and Adaptable
  • Legal Document Preparation
  • Financing Requirements
  • Estate Management
  • Market Monitoring
  • CRM Software Use
  • Marketing Development
  • Real Estate Appraisal
  • Conditions Analysis
  • Home Sale Guidance
  • Client Needs Assessment
  • Agent and Seller Communications
  • Customer Database Management
  • Staff Management
  • Cold Calling
  • Contract Negotiation
  • Business Development
  • Office Cleaning
  • Neighborhood Database Updating
  • Sales Brochure Development
  • Market Research
  • Social Media Digital Marketing
  • Real Estate Industry Understanding
  • Listing Reviews
  • Home Evaluations
  • Inspector and Appraiser Collaboration
  • Statistic Analysis
  • Home Tours
  • Property Rights
  • Print Media
  • Property Tours
  • Asset Valuation
  • Legal Requirements
  • Online Platforms
  • Lead Generation
  • Information Updates
  • Lease Drafting
  • Fair Housing Laws Knowledge
  • Property Closing
  • Listing Preparation
  • Professional Relationships
  • Providing Feedback
  • Real Estate Lending Processes
  • Credit Report Understanding
  • Client Guidance
  • Direct Email Campaigns
  • Home Inspections
  • Creative Solutions
  • Buyer Seller Agreements
  • Manage Transactions
  • Customer Inquiries
  • Client Support
  • Administrative Support
  • Property Walks
  • New Client Acquisition
  • Customer Accounts Management
  • Revenue Generation
  • Profit Margins
  • Corrective Action Leadership
  • Team Meetings
  • Developing Educational Materials
  • Promotion and Advertising
  • Organize Financing
  • Lender Collaboration
  • General Office Functions
  • Technical Assistance
  • Project Requirements
  • Profit and Loss Analysis
  • Coordinate Marketing
  • Commercial Property
  • Professional Industry Communication
  • Contact Management Systems
  • ROI Assessments
  • Process Applications
  • Show Properties
  • Community Activities
  • Contracting

Accomplishments

Volunteered as a Sunday School Teacher for Church of the Redeemer, performed local outreach at orphanages and food banks


Wyngate Citizen's Association Recording Secretary


Virtus Certified and Volunteer at St.Jane DeChantal


DCRA Public Policy Committee Member

Affiliations

National Association of Realtors

Greater Capital Association or Realtors

Maryland Association of Realtors

District of Columbia Association of Realtors

Prince George's County Association of Realtors

Northern Virginia Association of Realtors


Five active business licenses in MD, VA, DC, and SC

Certification

Associate Broker in Maryland

Sales Associate DC

Sales Associate VA

Luxury Specialist Designation from Christie's

Rental Specialist Certification Long and Foster

National Society of Leadership and Success

Languages

English
Native or Bilingual
Spanish
Professional Working
French
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Helicopter flying lessons

Recently started to learn how to fly with Frederick Flight Academy

Timeline

Airbnb Superhost

Myself
05.2021 - Current

Associate Broker

Fairfax Realty Elite
03.2013 - Current

Art and Antique Sales

Elizabeth Sweet's Art And Antiques
12.1980 - 02.2013

Bachelor of Arts - Business Management

University of Phoenix

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Elizabeth Burgess