Summary
Overview
Work History
Education
Skills
Timeline
Intern

Elizabeth Burgest

Los Angeles,CA

Summary

Receptionist with background in various office settings. Knowledgeable about EMS, Office Space and Condeco, data entry and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

12
12
years of professional experience

Work History

Receptionist/Concierge

Williams Lea-Paul Hastings
11.2023 - Current
  • Experienced using Condeco, EMS and Office Space booking systems
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings
  • Followed established procedures to enter and process date correctly into Excel spreadsheets
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Verified accuracy of data entered into spreadsheets to produce error-free reports
  • Answered phone promptly and directed incoming calls to correct offices
  • Maintained front desk operations for increased efficiency by effectively managing phone calls, emails, and clients
  • Corresponded with clients through email or telephone
  • Contributed to a positive work environment by maintaining a professional demeanor at all times

Cafe Supervisor

Patina Restaurant Group
01.2015 - 10.2023
  • Maintained customer satisfaction strategies focused on addressing customer needs and resolving concerns
  • Secured daily cash by verifying totals and making nightly deposits
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory
  • Kept cafe in full compliance with health code standards and achieved consistent scores above 95%
  • Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed

Sales Associate/Barista

Bottega Louie
12.2015 - 01.2018
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction feedback
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Completed successful daily cash audits to correctly balance drawers at end of shifts
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment
  • Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise

Receptionist/ Appointment Setter

Lancaster Pain Management Clinic
05.2012 - 12.2012
  • Maintained files and medical records that helped efficiency and organization
  • Pleasantly answered phone calls and greeted patients upon arrival
  • Completed clerical duties and tasks for clinic administration
  • Coordinated patient scheduling, check-in, check-out and payments for billing
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass
  • Helped patients complete necessary medical forms and documentation

Education

Associate of Science - Medical Radiologic Technology

Los Angeles City College
Los Angeles, CA

Skills

  • Organization skills
  • Spreadsheets
  • Administrative
  • Data Entry
  • Flexibility
  • Multi-Line Telephone Systems
  • Mail distribution
  • Spreadsheet tracking
  • Typing Speed 69 WPM

Timeline

Receptionist/Concierge

Williams Lea-Paul Hastings
11.2023 - Current

Sales Associate/Barista

Bottega Louie
12.2015 - 01.2018

Cafe Supervisor

Patina Restaurant Group
01.2015 - 10.2023

Receptionist/ Appointment Setter

Lancaster Pain Management Clinic
05.2012 - 12.2012

Associate of Science - Medical Radiologic Technology

Los Angeles City College

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Elizabeth Burgest