ELIZABETH BURGOS
Winter Garden,FL
Summary
Collaborative leader with a dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Also a strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
MANAGER
MAGIC TOUCH CONTRACTORS LLC
2022.01 - 2023.09
- Manage materials, workers, equipment, and services needed for completing projects on time and within budget.
- Maintain bookkeeping in QuickBooks and make sure data is up to date.
- Create estimates, invoices, and contracts for services provided.
- Communicating with clients to provide updates as needed.
- Receive and follow up with payments for projects.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
OFFICE MANAGER & RECRUITER
HOLDING HANDS FLORIDA LLC
2019.11 - 2023.09
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Established team priorities, maintained schedules, and monitored performance.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience, and aptitudes.
- Typing, preparing, and collating reports and proposals.
- Bill Medicaid and private insurance for services provided.
- Analyze EOBs and post manual payments.
- Manage patient responsibility invoices (e.g., patient co-insurance, co-pays, or deductibles).
- Clean, review, and submit claims for behavioral health providers.
- Prepare and analyze billing reports.
- Assess clients with aa 701B Comprehensive Assessment (English; Spanish administered face-to-face regardless of the program in which they are enrolled.
- Handling case assignments, drafting service plans, reviewing case progress, and determining case closure.
- Accomplishes clients' care by assessing treatment needs; developing, monitoring, and evaluating treatment plans and progress; facilitating interdisciplinary approaches; and monitoring staff performance.
SECRETARY
MAGICAL HANDS CLEANING & PAINTING LLC
2017.01 - 2019.11
- Order materials, and equipment for projects
- Create estimates and invoices for services provided.
- Scheduled appointments and conducted follow-up calls to clients.
- Received and followed up with payments for projects
- Maintained daily report documents, memos, and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
ISGN
2016.01 - 2017.01
- Take customer calls and answer their queries and concerns accurately, and satisfactorily.
- De-escalate situations involving dissatisfied customers, offering support.
- Collaborate with other call center professionals to improve customer service.
- Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed
- Utilizing software, databases, scripts, and tools appropriately.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
BUSINESS ADMINISTRATION - ACCOUNTING
Ana G. Mendez University
Orlando, FL12.2024
HIGH SCHOOL DIPLOMA -
Eau Gallie High School
Melbourne, FL2015
Skills
- Bilingual
- Team Leadership
- Produce work with high level of accuracy.
- High attention to detail.
- Professionalism and organization skills.
- Highly motivated, patient, and fast learner.
- Work with Microsoft Word, Excel, PowerPoint, QuickBooks, Availity & Simple Practice
- Time Management
- Tax Preparation
- Payroll Management
- GAAP Compliance
Certification
- FLORIDA PUBLIC NOTARY
- HIPPA
- CPR & FIRST AID
- SECURITY AWARENESS
- 701B COMPREHENSIVE CERTIFICATION
Timeline
MANAGER
MAGIC TOUCH CONTRACTORS LLC
2022.01 - 2023.09
OFFICE MANAGER & RECRUITER
HOLDING HANDS FLORIDA LLC
2019.11 - 2023.09
SECRETARY
MAGICAL HANDS CLEANING & PAINTING LLC
2017.01 - 2019.11
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
ISGN
2016.01 - 2017.01
BUSINESS ADMINISTRATION - ACCOUNTING
Ana G. Mendez University
HIGH SCHOOL DIPLOMA -
Eau Gallie High School
- FLORIDA PUBLIC NOTARY
- HIPPA
- CPR & FIRST AID
- SECURITY AWARENESS
- 701B COMPREHENSIVE CERTIFICATION
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