SAS
Elizabeth Burnham
Virginia Beach,VA
Summary
Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of personal lines insurance product deployment, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, Product Implementation
GEICO Auto Insurance
02.2023 - Current
- · Oversaw implementation teams that supported underwriting and pricing changes for auto, motorcycle, umbrella and boat.
- · Increased productivity for all teams in 2023 with a reduction in time to implement
- · Led rollout of cost recoupment initiative with $25 million benefit
- · Directed countrywide policy contract updates with loss prevention benefit of $10 million
- · Implemented countrywide solutions for telematics and reduction in bad debt
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Senior Insurance Product Manager
GEICO Auto Insurance
03.2022 - 01.2023
- · Organized centralized product implementation team and outlined implementation process for product changes with a reduction in both speed to market and rework completed by support teams
- · Supported state and countrywide profit initiatives with multiple product implementations; including New Vehicle Discount revisions ($100M in premium added), increases in confirmation process and group rejects (-0.5-point loss ratio improvement), pay plan model and Reissue Fee ($21M in revenue added)
- · Served as Product Manager for unrepresented states, which ranged between 9-11 smaller states during 2022
Bodily Injury Management Rotation
GEICO Auto Insurance
10.2021 - 02.2022
- Completed rotation in Bodily Injury Supervision
- Co-lead initiative to reduce unrepresented case pending
Manager, Liability Claims
GEICO Auto Insurance
02.2020 - 09.2021
- Delivered #1 work output countrywide for 2020
- YOY improved in time to resolve -.48 days, customer service +1.5 points, Auto Repair Express +4.8 points, and +4.2 points completed ratio from 2019 to 2020
- Managed Theft unit, improving in core metrics from 2.4 to 3.6 from YOY 2019 to 2020
Liability Claims Technical Track
GEICO Auto Insurance
04.2018 - 01.2020
- Investigated claims thoroughly, collecting relevant evidence and interviewing involved parties.
- Negotiated fair settlements with claimants, maintaining professional relationships while protecting company interests.
- Collaborated with legal teams to defend against lawsuits and ensure optimal outcomes for the organization.
Manager – Customer Service
GEICO Auto Insurance
11.2014 - 03.2018
- Rated #1 on Service Manager Team in 2017
- Manage Transition Team that moved Time to Promote Results from 55% to 87% YOY
- Champion of Customers Served which resulted in an 8.5% improvement YOY in work output (average 959 YTD Sept 16 to average 1039 YTD Sept 17)
Manager – Underwriting
GEICO Auto Insurance
07.2012 - 10.2014
- Implemented profit and expense initiatives to support regional growth including reduced motor vehicle report expenses by $1.3 million and improved loss performance for high-risk groups
- Eliminated past due inventory of over 40,000 and moved work queues to current status, enhanced productivity and premium impact with revised inventory strategies
Manager – Motorcycle Product and Underwriting
GEICO Auto Insurance
05.2009 - 07.2012
- Implemented expanded pricing tier model for new business that improved productivity by 2 points and premium growth ($10 on average)
- Implemented pricing initiatives to improve productivity and retention and target improved profitability in key states
Underwriting and Product Management
GEICO Auto Insurance
08.2000 - 05.2009
- Held positions as senior analyst, lead analyst and product manager of Competitive Intelligence
- Promoted to Product Manager responsible for California, a top 5 state
- Implemented revised standard underwriting model to better target higher risk customers
- Completed analysis to optimize territorial rating and occupational programs
Education
MBA - Data Analytics
LSU Shreveport
07.2024
B.S. in Commerce -
McIntire School of Commerce, University of Virginia
06.2000
Skills
- Strategic Leadership and Planning
- Problem Solving
- Team Leadership
- Change Management
- Project Management including Lean Six Sigma and Agile
- Management Development
- Innovation Management
- Rules and Regulations
- Legal and Regulatory Compliance
Certification
- Completion of coursework under AICPCU IIA: CPCU 510, 520, 530, 540 and 555
- Certified Underwriter Designation
Software
SQL
R
Microsoft Suite
Timeline
Director, Product Implementation
GEICO Auto Insurance
02.2023 - Current
Senior Insurance Product Manager
GEICO Auto Insurance
03.2022 - 01.2023
Bodily Injury Management Rotation
GEICO Auto Insurance
10.2021 - 02.2022
Manager, Liability Claims
GEICO Auto Insurance
02.2020 - 09.2021
Liability Claims Technical Track
GEICO Auto Insurance
04.2018 - 01.2020
Manager – Customer Service
GEICO Auto Insurance
11.2014 - 03.2018
Manager – Underwriting
GEICO Auto Insurance
07.2012 - 10.2014
Manager – Motorcycle Product and Underwriting
GEICO Auto Insurance
05.2009 - 07.2012
Underwriting and Product Management
GEICO Auto Insurance
08.2000 - 05.2009
MBA - Data Analytics
LSU Shreveport
B.S. in Commerce -
McIntire School of Commerce, University of Virginia
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