Elizabeth Busch
Portland,OR
Summary
Administrative and operations professional with experience supporting loan processing, HR benefits administration, and front-desk service. Handles documentation, data entry, and employee or client requests with accuracy, clear communication, and strong follow-through in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Transaction Coordinator
Guild Mortgage
11.2025 - Current
- Collaborated with loan officers to analyze loan file scenarios, identifying viable deals for clients
- Facilitated collection and preparation of loan applications and documentation for efficient processing
- Facilitated completion and signature of loan forms, disclosure agreements, and supporting documents via DocuSign
- Prepared and organized necessary documents for processing loan applications. web applications and other administrative based duties, including updating credit reports, and AUS findings for licensed teammates
- Managed front desk operations at branch, delivering customer assistance and support to enhance client experience.
Contract HR Assistant
Schrodinger Inc
12.2023 - 11.2025
- Managed new hire benefits enrollment, ensuring accurate and timely processing of documents and providing guidance to employees on their benefit options
- Served as point of contact for employees on benefit inquiries during Open Enrollment and year-round, enhancing employee understanding of benefit options.
- Oversaw medical benefit carrier exchange from UHC to Anthem BCBS and commuter benefit carrier exchange from HealthEquity to BenePass, ensuring seamless transitions for employees
- Created Excel spreadsheets of employee benefit data to help form and launch an HRIS system switch from UKG to Dayforce, and reviewed and tested data entry
- Benchmarked benefit data to evaluate company's performance and compensation against industry standards, providing insights for strategic decision-making
- Coordinated meetings for total rewards team, facilitating manager and employee training sessions, open enrollment webinars, and discussions with benefit vendors
- Assisted Onboarding with scheduling new hires first day of orientations and ensured day went smoothly
Loan Processing Assistant
Guild Mortgage
05.2020 - 05.2023
- Achieved consistent 24-48 hour turnaround time for all orders, enhancing efficiency in loan processing workflow
- Reviewed and ordered verification of employment, homeowners insurance, appraisals, condos, and title documents to ensure compliance with loan processing requirements
- Assisted Loan Officers and Processors in originating and processing loans, contributing to timely loan approvals
- Developed organizational skills to manage multiple tasks simultaneously while meeting tight deadlines
- Managed front desk operations, ensuring smooth client interactions and addressing inquiries. for the branch, greeting and meeting with clients who walked in
Physician Relations
ExamWorks
12.2017 - 05.2020
- Recruited physicians for FMLA exams, facilitating timely patient evaluations
- Recruited physicians for FMLA exams to support timely patient evaluations
- Structured and managed doctors' appointment schedules to enhance patient access and streamline travel logistics
- Supported physicians during patient examinations to ensure smooth operation and accurate assessments. while they performed exams
- Onboarded and licensed new physicians to enhance clinic's capacity for patient care
Documentation Management Technician
ExamWorks
02.2017 - 12.2017
- Organized examinee charts to enhance exam readiness and streamline review process
- Sorted and maintained electronic and hard copies of charts and medical reports to ensure accessibility and compliance
- Organized examinee charts to ensure readiness for exams
- Performed clerical duties such as typing, filing, emailing and proofreading
- Assisted department staff with inquiries by providing assistance with inquiries and guidance by providing answers and guidance on processes
Intern
Mutual of Enumclaw Insurance
05.2016 - 07.2016
- Established property and auto claims trees in AdvancedClaims to streamline claims processing
- Documented adjuster processes during field assignments to identify areas for future improvements
- Created property and auto claims trees in AdvancedClaims, streamlining claims processing
- Processed payments for LexisNexis bills using AdvancedClaims system
Education
Bachelor of Science - Business Administration
Oregon State University
Corvallis, OR09-2016
Skills
- Loan documentation management
- Data entry management
- Benefits management
- Document management
- Transaction processing
- Attention to detail
- Problem solving
- Customer service
Timeline
Transaction Coordinator
Guild Mortgage
11.2025 - Current
Contract HR Assistant
Schrodinger Inc
12.2023 - 11.2025
Loan Processing Assistant
Guild Mortgage
05.2020 - 05.2023
Physician Relations
ExamWorks
12.2017 - 05.2020
Documentation Management Technician
ExamWorks
02.2017 - 12.2017
Intern
Mutual of Enumclaw Insurance
05.2016 - 07.2016
Bachelor of Science - Business Administration
Oregon State University