Elizabeth Bussey
Kent,WA
Summary
Proven leader in customer service, adept at problem-solving and team building, significantly enhanced service quality at Seametrics. Skilled in MS Office and relationship building, I excel in high-pressure environments, driving continuous improvement and customer satisfaction. Achieved notable customer loyalty through effective complaint resolution and team training.
Overview
13
13
years of professional experience
Work History
Customer Service Supervisor
Seametrics
02.2018 - Current
- Resolved customer complaints by implementing immediate solutions.
- Facilitated knowledge-sharing sessions for team members to enhance skills.
- Analyzed service processes by identifying areas for improvement.
- Conducted performance reviews to promote professional growth within team.
- Collaborated with other departments in an internal OpEx team to address recurring customer concerns, improving overall service quality.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Championed a customer-centric approach within the team, consistently encouraging empathy and understanding when interacting with clients.
Customer Service Representative/Front Desk Receptionist
Northwest Center
11.2016 - 02.2018
- Scheduled, coordinated and confirmed appointments and meetings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Service Reception Supervisor
Towbin Dodge
07.2012 - 07.2015
- Assisted with training and development of team members.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Handled customer complaints and inquiries.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
Education
High School Diploma -
Kentridge High School
Kent, WA06.2008
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Relationship building
- Handling escalations
- MS office
- Continuous improvement
Timeline
Customer Service Supervisor
Seametrics
02.2018 - Current
Customer Service Representative/Front Desk Receptionist
Northwest Center
11.2016 - 02.2018
Service Reception Supervisor
Towbin Dodge
07.2012 - 07.2015
High School Diploma -
Kentridge High School
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