ELIZABETH BUTCHART
Las Vegas
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
9
9
years of professional experience
Work History
Bilingual Customer Service Representative
TTEC
09.2025 - Current
- Improved customer satisfaction by managing high-volume call center operations and addressing customer inquiries effectively.
- Streamlined call center operations for improved team performance and increased customer satisfaction levels.
- Resolved customer inquiries in English and Spanish, ensuring clear communication and satisfaction.
- Assisted in training new staff on bilingual communication techniques and customer service protocols.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
PACKAGE HANDLER
General Logistics System
05.2022 - 09.2025
- Reported damaged products and workplace incidents to supervisors for review.
- Loaded and unloaded packages from trucks, consistently meeting deadlines.
- Assisting delivery drivers identifying and resolving errors in package information, dates and delivery routes.
- Assisting walk-in customers picking up packages when needed.
- Cleaned and organized work areas to prevent accidents and bottlenecks.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Collaborated effectively with team members to ensure timely completion of assigned tasks.
LINE COOK
Smoky Mountain Pizzeria and Grill
10.2021 - 03.2022
- Assisted in the daily preparation of food items in accordance with recipes.
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
- Observed all food safety guidelines and regulations to reduce risks.
- Consistently maintained professional attitude when interacting with customers or team members.
- Adhered to dress code and hygiene guidelines to promote food safety and sanitation.
- Communicated effectively with co-workers to ensure timely delivery of orders.
- Monitored stock levels throughout shift and communicated needs for restocking supplies to management.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
ASSISTANT STORE MANAGER
Tortillería Wood River
12.2019 - 12.2020
- Maintained organized store environment for customer and employee health and safety.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Maintained a safe working environment by enforcing safety regulations.
- Directed employee tasks and time management, improving customer experiences.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Supervised cash handling processes to ensure accuracy of transactions.
DENTAL ASSISTANT STUDENT INTERN
Chula Vista Dental Care
02.2019 - 07.2019
- Developed knowledge of various dental materials used during treatment procedures.
- Utilized strong organizational skills to maintain accurate records, charts and files for patients.
- Provided assistance with administrative duties such as filing insurance forms, collecting payments from patients.
- Demonstrated excellent communication skills while interacting with patients and coworkers.
- Conducted inventory checks on a regular basis to ensure adequate supplies were available at all times.
- Managed scheduling duties such as confirming appointments, rescheduling missed visits and maintaining appointment books accurately.
- Provided patient care by taking vital signs, medical histories and x-rays; assisted with dental procedures.
- Implemented appropriate infection control practices according to OSHA standards.
- Demonstrated proficiency in the use of computer software programs related to dentistry.
- Performed routine laboratory tasks such as mixing materials, pouring impressions and fabricating temporary crowns.
DENTAL ASSISTANT STUDENT INTERN
Chula Vista Smiles
10.2018 - 02.2019
- Assisted in the maintenance of dental instruments, equipment and supplies; sterilized instruments after each use.
- Managed scheduling duties such as confirming appointments, rescheduling missed visits and maintaining appointment books accurately.
- Efficiently managed daily operations within the clinic setting according to established guidelines.
- Assisted in the preparation of operatory rooms before dental treatment began.
- Exhibited an understanding of office policies and procedures relating to patient care management.
OFFICE CLERK ASSISTANT
Southwest High School
06.2017 - 04.2018
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answer telephones, direct calls, and take messages.
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Compile, copy, sort, and file records of office activities, business transactions, and other activities.
- Review files, records, and other documents to obtain information to respond to requests.
Education
COMPLETED COURSEWORK TOWARDS DENTAL - DENTAL ASSISTANT
UEI college
Chula Vista, CA05.2019
OFFICE CLERK ASSISTANT -
Southwest High School
San Diego, CA05.2018
Skills
- Critical Thinking
- Telephone Skills
- Time Management
- Document Control
- Visitor Check-In
- Customer service
- Greet Visitors
- Problem-solving
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Bilingual Customer Service Representative
TTEC
09.2025 - Current
PACKAGE HANDLER
General Logistics System
05.2022 - 09.2025
LINE COOK
Smoky Mountain Pizzeria and Grill
10.2021 - 03.2022
ASSISTANT STORE MANAGER
Tortillería Wood River
12.2019 - 12.2020
DENTAL ASSISTANT STUDENT INTERN
Chula Vista Dental Care
02.2019 - 07.2019
DENTAL ASSISTANT STUDENT INTERN
Chula Vista Smiles
10.2018 - 02.2019
OFFICE CLERK ASSISTANT
Southwest High School
06.2017 - 04.2018
OFFICE CLERK ASSISTANT -
Southwest High School
COMPLETED COURSEWORK TOWARDS DENTAL - DENTAL ASSISTANT
UEI college