Elizabeth Butler
Manns Harbor,NC
Summary
Dynamic Housekeeping Manager with proven expertise at Travelodge Hotel, excelling in quality assurance and customer relationship management. Skilled in training and mentoring staff, I enhanced service performance and guest satisfaction. Adept at scheduling and planning, I ensured efficient operations while maintaining high cleaning standards and fostering a positive team environment.
Overview
1
1
Certification
Work History
Housekeeping Manager
Travelodge Hotel
- Coordinated household cleaning service operations and managed client relations.
- Managed laundry sorting, washing, drying, and ironing.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Completed schedules, shift reports, and other business documentation.
Housekeeping Supervisor
Ocean Reef
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Evaluated employee performance and developed improvement plans.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed laundry sorting, washing, drying, and ironing.
Education
11 Th - General Studies
SSS High-school
Smithfield, NCSkills
- Dusting furniture
- Cleaning practices
- Quality assurance and control
- Scheduling and planning
- Supervisory skills
- Cleaning bathrooms
- Sorting and washing laundry
- Customer relationship management
- Training and mentoring
- Vacuuming and sweeping
- Mopping and buffing floors
- Guest relations
Certification
20 plus certificates though Ocean Reef and Travelodge.
Timeline
Housekeeping Manager
Travelodge Hotel
Housekeeping Supervisor
Ocean Reef
11 Th - General Studies
SSS High-school
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