Elizabeth Buzinski
Elgin,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
Certifications
4
4
years of post-secondary education
16
16
years of professional experience
Work History
Bank Teller/Customer Service Representative
BMO Harris Bank
Crystal Lake, IL
06.2018 - Current
- Delivers exceptional service to BMO customers and prospects.
- Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
- Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Supports operational activities (e.g.
- Inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g.
- CRU).
- Executes routine tasks (e.g.
- Service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.
Freelance Makeup Artist
Self Employed
Elgin, IL
06.2015 - Current
- Creating beautiful makeup applications ranging from basic beauty makeup to special effects.
- Provide make-up consultations and applications for individual and group clientele.
- Make-up artistry for photography, fashion shows, character creations and special events.
- Educate clients on products and make-up applications.
- Kept up-to-date with style industry standards, trends and techniques to provide optimal aesthetics services to every client.
- Applied makeup in accordance with clothing style.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Provided clients with personalized skincare recommendations to support maintenance of healthy skin.
- Scheduled onsite and offsite makeup appointments for clientele.
Bank Teller/Customer Service Representative
Home State Bank N.A
Crystal Lake, IL
06.2017 - 05.2018
- Provided service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank.
- Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
- Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
- Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
- Order a supply of cash to meet daily needs.
- Receive and count daily inventories of cash, drafts, and travelers' checks.
- Prepare and verify cashier's checks.
- Sort and file deposit slips and checks.
- Carry out special services for customers, such as ordering bank cards and checks.
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
- Identify transaction mistakes when debits and credits do not balance.
- Arrange monies received in cash boxes and coin dispensers according to denomination.
- Resolve problems or discrepancies concerning customers' accounts.
- Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
- Count, verify, and post armored car deposits.
- Monitor bank vaults to ensure cash balances are correct.
- Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
- Quote unit exchange rates, following daily international rate sheets or computer displays.
- Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
Sales Associate/Cashier
Gordmans
Algonquin, IL
09.2014 - 10.2015
- Developed positive customer experience through friendly greetings and outstanding service.
- Assisting guests with inventory and purchase decisions.
- Handling exchanges made to the store.
- Responsible for transactions made by customers.
- Handling all fitting room operations.
- Screening and assisting customer phone inquiries.
- Helped customers with questions, problems and complaints.
Cashier
Target
Algonquin, IL
09.2013 - 03.2014
- Handling sales transactions.
- Explained merchandise uses.
- Providing excellent customer service.
- Made recommendations to customers.
- Prepared displays for product promotions.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Answer customers' questions, and provide information on procedures or policies.
Cashier/Customer Service
Savers/Value Village
Crystal Lake, IL
06.2012 - 05.2013
- Handling exchanges made to the store.
- Responsible for various customer transactions.
- Organized displays and stocked merchandise.
- Prepared and changed displays.
- Maintained front end of the store.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
- Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
Cashier/Customer Service
Gordmans
Algonquin, IL
05.2011 - 06.2012
- Developed positive customer experience through friendly greetings and outstanding service.
- Assisting guests with inventory and purchase decisions.
- Handling exchanges made to the store.
- Responsible for transactions made by customers.
- Handling all fitting room operations.
- Screening and assisting customer phone inquiries.
- Helped customers with questions, problems and complaints.
Cashier/Customer Service
Toys 'R' Us
Crystal Lake, IL
09.2008 - 05.2011
- Handling exchanges made to the store.
- Responsible for transactions made by customers.
- Providing excellent customer service.
- Answering telephone calls.
- Returning unwanted items to the sales floor.
- Achieved and maintained sales goals during every shift.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Greet customers entering establishments.
- Answer customers' questions, and provide information on procedures or policies.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Stock shelves, and mark prices on shelves and items.
- Request information or assistance using paging systems.
- Supervise others and provide on-the-job training.
Education
Certificate in MakeUp Artistry Make Up First - Makeup Artistry
Makeup First School of Makeup Artistry
Chicago 06.2015 - 07.2015
High School Diploma -
Crystal Lake South High School
Crystal Lake 08.2006 - 05.2010
Skills
Sales expertise
Report preparation
Creative problem solving
Professional telephone demeanor
Account management
Recordkeeping strengths
Money handling abilities
Strategic sales knowledge
Relationship building
Business Development
Customer Relationship Management
Operations management
Certification
MakeUp Artistry (6 years)
Additional Information
- Willing to relocate to:, Crystal Lake, IL - Algonquin, IL - Dundee, IL Authorized to work in the US for any employer
Timeline
Bank Teller/Customer Service Representative
BMO Harris Bank
06.2018 - Current
Bank Teller/Customer Service Representative
Home State Bank N.A
06.2017 - 05.2018
Certificate in MakeUp Artistry Make Up First - Makeup Artistry
Makeup First School of Makeup Artistry
06.2015 - 07.2015
Freelance Makeup Artist
Self Employed
06.2015 - Current
Sales Associate/Cashier
Gordmans
09.2014 - 10.2015
Cashier
Target
09.2013 - 03.2014
Cashier/Customer Service
Savers/Value Village
06.2012 - 05.2013
Cashier/Customer Service
Gordmans
05.2011 - 06.2012
Cashier/Customer Service
Toys 'R' Us
09.2008 - 05.2011
High School Diploma -
Crystal Lake South High School
08.2006 - 05.2010