Elizabeth M. Byrd
Framingham,MA
Summary
Energetic and compassionate professional with experience in patient care, retail sales, and administrative support. Skilled in customer engagement, compliance, and operational efficiency across healthcare and wellness settings. Committed to delivering exceptional service, achieving results, and contributing positively to team success.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
8
8
years of professional experience
Work History
Patient Care Technician
Fresenius Kidney Care
04.2023 - 12.2023
- Collected and documented patient vitals, monitored vascular access, and operated dialysis systems
- Ensured infection control compliance and delivered compassionate care in high-pressure settings
- Assisted with patient education and collaborated closely with clinical teams
- Supported needs of at 8-10 patients daily under long-term care.
Phlebotomist (Clinical)
Fayetteville VA / Cape Fear Valley Hospital
02.2023 - 05.2023
- Performed over 270 venipunctures using straight, butterfly, and capillary techniques
- Labeled, transported, and processed specimens according to lab protocols
- Maintained strict HIPAA and PHI standards
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Store Manager in Training
CVS Health Retail
07.2022 - 01.2023
- Managed daily operations, verified payroll, and handled cash flow and deposits
- Resolved customer concerns and supported asset protection efforts
- Delegated tasks and maintained inventory efficiency
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Collaborated with corporate office on promotions planning and execution to drive sales growth and exceed revenue targets.
- Coordinated special events such as in-store promotions or community outreach programs to increase visibility within the local market area.
- Implemented loss prevention measures, reducing shrinkage rates and protecting company assets.
- Developed strong customer relationships through attentive service and proactive resolution of concerns, resulting in increased customer satisfaction.
- Optimized store layout for better customer flow, increasing foot traffic and overall sales numbers.
- Regularly analyzed sales data to identify areas of opportunity for improvement in product offerings or operational efficiency adjustments.
Secretary II / Records Clerk / Student Services
Fayetteville Technical Community College
01.2016 - 01.2022
- Provided departmental support, drafted documents, maintained schedules, and processed payroll
- Assisted with data reporting, registration logistics, and student support
- Coordinated events, created marketing materials, and ensured compliance with institutional policies
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Master of Science - Clinical Mental Health Counseling
Walden University (Online)
Minneapolis, MN12-2026
Phlebotomy Certification -
Fayetteville Technical Community College
Fayetteville, NC 05.2023
Bachelor of Arts - Public & Non-Profit Administration
UNC Pembroke
Pembroke, NC08.2022
Skills
- Cross-functional operational support
- Organizational skills
- Office administration
- Customer relations
- Active listening
- Compassionate care
- Experience in HIPAA compliance
- Meticulous attention to detail
- Active listening
- Compassionate care
Community Service
- Parents for Higher Education, Childcare support for student success
- United Way, Volunteer, Outreach to disaster-relief recipients
Languages
Portuguese
Professional Working
Timeline
Patient Care Technician
Fresenius Kidney Care
04.2023 - 12.2023
Phlebotomist (Clinical)
Fayetteville VA / Cape Fear Valley Hospital
02.2023 - 05.2023
Store Manager in Training
CVS Health Retail
07.2022 - 01.2023
Secretary II / Records Clerk / Student Services
Fayetteville Technical Community College
01.2016 - 01.2022
Master of Science - Clinical Mental Health Counseling
Walden University (Online)
Phlebotomy Certification -
Fayetteville Technical Community College
Bachelor of Arts - Public & Non-Profit Administration
UNC Pembroke
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