Elizabeth Belmontes
Chino,CA
Summary
A highly experienced and versatile professional with a strong background in activities, clerical support, customer service, enrollment, leadership, and office administration. A proven track record in handling complaints, disputes, and payments with integrity and a focus on customer satisfaction. Skilled in remote work, research, and workflow management. Looking to tackle new challenges with a company that values dynamc skills and a strong work ethic.
Overview
20
20
years of professional experience
Work History
Enrollment Processor Specialist
Spectraforce (Blue Shield of California)
Remote, CA
08.2022 - Current
- Analyze data to identify missing or inconsistent information within multiple sets of data, process necessary updates following company guidelines and procedures.
- Meet weekly deadlines, balancing multiple reports with the same deadline and coordinate with multiple departments to ensure smooth customer experience and seamless access to care.
Customer Service Representative
Cofiroute
Corona, CA
02.2020 - 01.2022
- Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, take payments, troubleshoot problems and provide information.
Team Leader/Packer
Walmart
Chino, CA
03.2016 - 07.2019
- Manage employees, tracking inventory, creating reports for management, and ensuring production goes smoothly.
Office Assistant
Acosta Corporation
Remote
02.2013 - 12.2015
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Answered phone calls and welcomed visitors to office.
Office Assistant
Liberty Way
Los Angeles, CA
07.2008 - 02.2010
- Organize files, develop spreadsheets, fax reports and scan documents to improve organizational workflow.
Case Manager
Diverse Staffing (American Honda Motor Co)
Chino, CA
06.2004 - 02.2008
- Handle escalated customer service concerns to preserve revenue streams from key customers and liaise between customer and Honda service manager to expedite orders and meet customer demands.
Education
Certificate -
Job Readiness
Rancho Cucamonga, CA01.2016
High School Diploma -
Chino High School
Chino, CASkills
- Detail-orientated, efficient and superior written and verbal communication
- Resolution Oriented
- Time Management/Prioritization Skills
- Diversity, Equity & Inclusion
- High volume inbound and outbound call center experience
- Clerical Support/Office Practices
- Customer Centric
- Confidentiality/Integrity
Timeline
Enrollment Processor Specialist
Spectraforce (Blue Shield of California)
08.2022 - Current
Customer Service Representative
Cofiroute
02.2020 - 01.2022
Team Leader/Packer
Walmart
03.2016 - 07.2019
Office Assistant
Acosta Corporation
02.2013 - 12.2015
Office Assistant
Liberty Way
07.2008 - 02.2010
Case Manager
Diverse Staffing (American Honda Motor Co)
06.2004 - 02.2008
Certificate -
Job Readiness
High School Diploma -
Chino High School
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