Elizabeth Calvillo
Corpus Christi,TX
Summary
Supervision of 12 retail establishments. Managed team of 13 Asset Protection Managers and 32 Asset Protection Associates. Managed team of 12+ stores with upwards of 2000 personnel, 120 management personnel. Assessed organizational training needs and implemented process training for managers. Participated in quarterly Shrink School organization and teaching. Created training materials for programs such as Retail Link and Departmental shrink trainings. Applied safety procedures such as Safety Sweep Programs and Strategic Maintenance implementation. Implemented processes to save the company a collective $1.5 million dollars in loss first year and a collective savings of $900,000 yearly in shrink loss, further, consistent budget management in regards to accident costs. Conducted classified investigations and interrogations Maintained professional relationships/partnerships with Law Enforcement in each Community. Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.
Overview
16
16
years of professional experience
Work History
District Office Administrator
Team Industrial Services Inc
09.2021 - 06.2023
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Reviewed & processed vendor contracts, invoicing, billing & work records for accuracy. Tracked & billed all required information for work performed & equipment, utilizing TRACK system for BP, Citgo and Exxon.
- Managed & maintained all invoices ensuring all monies due to company was collected - resulting in a recuperation of over $459,000 in uncollected wages, per diem & equipment charges within the first 6 months of my employment.
- Continued growth in billables & collections every month thereafter year over year.
Market Asset Protection Manager
Walmart
10.2012 - 02.2016
- Analyzing information as it pertains to loss – Accident, Safety, Environmental, Profit, and Compliance
- Implementing programs related shrink reduction initiatives
- Analyze Merchandise Protection needs and implement based on store
- Extensive knowledge in store processes and procedures
- Facilitated annual inventory counts
- Ensured all state food safety guidelines were followed
- Overseen store relocations with minimal loss
- Maintained Asset Protection staffing at or above company minimum
- Conducting highly sensitive investigations and interrogations
- Customer to associate relations.
Multiple Location Asset Protection Manager
Walmart
01.2012 - 10.2012
- Rolled out new Asset Protection position in company that entailed covering six stores
- Training Store management and Associates on policies and procedures
- Analyzing information as it pertains to internal/external loss and accident reduction
- Implementing programs related to shrink reduction initiatives
- Conducted Hazardous waste management audits
- Supervised twelve Asset Protection Associates in multiple stores
- Provided Law Enforcement with material to prosecute internal/external theft.
Asset Protection Manager
Walmart
04.2011 - 01.2012
- Contribute to decrease of shrink/loss of cash and assets through investigation and prosecution of internal theft
- In depth research of inventory levels, On hand fluctuations, and price changes
- Managing and training Asset Protection associates
- Reducing accident costs by proactively reacting to previous trends
- Ensuring compliance of state and federal laws within store
- Driving sense of urgency within store on safety and shrink awareness.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
Assistant Store Manager
Walmart
08.2007 - 04.2011
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Skills
- Inventory control procedures/Loss prevention comprehension
- MS Office/MS Excel/MS PowerPoint
- Archer Systems/Smart System/GRS (hiring)/Secure/Retail link
- Professional, works with integrity and ethics
- Ability to mediate disputes
- Listening skills, written and verbal communication skills
- Energetic, self-starter, Results-oriented
- Managing budgets for 12 stores in regards to accidents, loss and cash reconciliation
- WZ Certified in interviewing and interrogation
- Bilingual
Timeline
District Office Administrator
Team Industrial Services Inc
09.2021 - 06.2023
Market Asset Protection Manager
Walmart
10.2012 - 02.2016
Multiple Location Asset Protection Manager
Walmart
01.2012 - 10.2012
Asset Protection Manager
Walmart
04.2011 - 01.2012
Assistant Store Manager
Walmart
08.2007 - 04.2011
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