Summary
Work History
Skills
Timeline
Education
Generic
Elizabeth Camp

Elizabeth Camp

Virtual Assistant
Stillmore,GA

Summary

Resourceful and experienced assistant with experience in business development, customer service, marketing, promotional planning, wedding coordination, office management, and administrative functions (virtually and in person). Team player with high attention to detail and strong organizational skills, but also self-motivated and can meet deadlines independently. A diligent and flexible worker with evening and weekend availability.

Work History

Virtual Assistant

Independent Contractor
, Georgia
  • Incorporated interesting and informative content, resulting in increased shares and followers.
  • Tracked customer engagement and feedback to optimize social media strategies.
  • Identified and resolved customer problems, answered questions and replied to comments through public forums and social media accounts.
  • Input large volumes of data to meet accuracy requirements.
  • Handled emails and help desk for busy client professionals, screening callers, transferring connections, setting appointments, confirming appointments and taking messages; in addition to resolving customer complaints and minor issues.
  • Delivered range of basic and advanced clerical support for daily and special project needs on bi-weekly and as-needed basis for 5 to 7 clients simultaneously.
  • Maintained accurate, updated accounts with new transactions and reconciliations.
  • Transcribed information from recordings or notes.
  • Completed business correspondence, transcription and data entry.
  • Utilized MS Office, G-Suite maintain clients' scheduling, project management input, time management for account billing, and creating client documents and spreadsheets; in addition to personal business use as well.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Created plans and communicated deadlines to complete projects on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.

Lead Retail Reset Merchandiser

Independent Contractor
, Georgia
  • Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
  • Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
  • Scheduled and executed resets at 15+ locations by following established planograms to prepare store for special promotions and seasonal updates.
  • Delegated and monitored tasks, staff assignments and scheduling to deliver projects under-budget and on-time.
  • Managed scheduling and task delegation for 20-member warehouse team.
  • Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for services rendered.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
  • Tracked daily production and quality control systems to proactively identify deficiencies.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Reviewed printed tickets for item numbers and merchandise locations to update pricing and signage on product displays.
  • Operated IOS/Oracle, computer system, hand-held inventory control device to fill orders on time.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.

Operational Compliance Field Auditor

Independent Contractor
, Georgia
  • Delivered third-party audit services at client requested locations.
  • Identified issues of non-compliance and problem areas.
  • Identified control gaps in processes, procedures and systems through in-depth research and assessment.
  • Interviewed auditees to gather data needed to conduct audits.
  • Adapted plans and schedules to meet changing priorities of work objectives, resources and workload demands.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
  • Executed audit phases and entered data into accounting software for analysis.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Created plans and communicated deadlines to complete projects on time.

Marketing & Promotions Director

Kevin Barry's Pub
Downtown Savannah, Georgia
  • Identified trends by observing market shifts and demands.
  • Spearheaded marketing projects, coordinating development, implementation and monitoring.
  • Improved advertising performance through continuous monitoring and proactive strategy adjustments.
  • Boosted sales with lead generation and conversion strategies.
  • Delivered exceptional customer service to bolster strong relationships and build positive experiences.
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere.
  • Inspected existing ads and marketing materials to achieve consistency throughout multiple platforms.
  • Created, planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Participated in promotional activities, community events and networking seminars, working with advertisers and production managers, to market products and services
  • Developed network of related professionals to open up business opportunities.
  • Managed workflow between staff, coordinating documents and creative material distribution.
  • Envisioned, designed and launched revamped website-social media site-menu-customer loyalty program-app to better convey company brand.
  • Visited various vendors and key-traffic, consumer attracted business locations with samples of monthly specials, promotional materials, coupons and other referral incentives.
  • On-boarded and trained team of 8 as brand ambassadors to engage key-traffic, consumer-oriented locations and times increasing brand awareness and new promotional strategies.
  • Developed marketing initiatives and leveraged referral networks to promote business development; ie: employee appreciation incentives, customer loyalty and referral coupons, vendors and local business referral discounts.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Managed design conceptualization, milestones and customer feedback.
  • Developed display, marketing and packaging materials to support product branding strategies.
  • Took on roles of GM Assistant, Event Coordinator and Graphics Specialist to provide range across projects.
  • Used to Adobe Illustrator and various IOS apps to create images and layouts for multiple projects.
  • Developed, implemented and managed marketing and design of Customer Loyalty Program Cards.

Customer Service Representative

Gifts For Professionals
Savannah, Georgia
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries, payments and service requests
    Collaborated across departments to resolve customer-related issues.
  • Answered inbound calls to handle various concerns, update account billing and address information, returns, or special orders.
  • Collaborated with colleagues and co-workers to deliver quality customer experience.
  • Followed best practices in inventory management to maximize stock availability.
  • Served as SME, providing technical assistance for products and delivery issues.
  • Contributed to upsell and cross-sell promotions to increase revenue.
  • Built trusting relationships with customers to better understand needs.
  • Effective liaison between customers and internal departments.
  • Collaborated with warehouse team stay current on inventory levels, complete accurate orders and resolve item issues.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Managed timely and effective replacement of damaged or missing products.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Processed invoices each weeks and mailed documentation to clients.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve.

Assistant Promotions Director

Cumulus Broadcasting
Savannah, Georgia
  • Handled on-site promotions at concerts, community events, conferences, stores, businesses and other locations to directly drive leads to increase sales.
  • Developed strategic relationships with entertainment and event venues to benefit stations.
  • Worked with local charities to mutual benefit of community, charity and stations.
  • Created and executed promotional events and contests within departmental budget.
  • Managed creation of attention-grabbing, engaging and radio ads promoting 5 stations and 8 in-house talents.
  • Attended customer meetings, trade shows and conferences as company representative.
  • Utilized e-mail, social media, website and radio to highlight promotional contests and services.
  • Worked with marketing department to create targeted advertising strategies for key customer demographics based on clients needs and standards.
  • Developed advertising tactics and implemented new solutions for increased brand awareness for each individual client.
  • Conferred with department heads or staff to discuss contracts, advertising media selection or products to be advertised per venue or promotional theme.
  • Maintained account information accuracy by communicating frequently with salesmen and account executives.
  • Worked closely with clients and sales team to design effective promotions to meet customer needs and exceed sales goals.
  • Monitored promotional plan and audience response to adapt marketing and promotion campaigns accordingly.

Legal Administrative Assistant

Balbo & Gregg, Attorneys At Law
Richmond Hill, Georgia
  • Managed accounts and client records of clients, observing confidentiality and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions and other important dates.
  • Completed document revisions, court document filings, travel arrangements and client billing.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Interviewed and prepared intake sheets for clients in Spanish and English.
  • Completed electronic filings, initiated billing statements and managed firm administrative matters.
  • Developed positive working relationship with courts, clients, law enforcement members and attorneys.
  • Scheduled appointments, court appearances and depositions for busy law firm.
  • Revised and finalized letters, briefs and memos.
  • Assisted up to 3 lawyers at time.
  • Authored affidavits for use in family, criminal and PI law cases.
  • Reviewed case files and reported case progress to clients.
  • Handled electronic court filings and coordinated court activities.
  • Communicated pertinent information to clients via phone, email and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Managed subpoena services for [Type] law office.
  • Drafted motions and briefs to support litigation processes and court proceedings.

Life Skills Coach-Mentally and Physically Handicap

UCIP
Meadville, Pennsylvania
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Managed continuous sessions daily designed to aid adults with developmental disabilities by using assistive technologies.
  • Administered medications and helped clients set reminders to learn how to take important medications according to schedule.
  • Designed assistive technology lesson plans for program staff, providing services to physically and developmentally disabled consumers.
  • Provided insight and ideas to promote client growth.
  • Coached clients through difficult life circumstances.
  • Intervened in crisis situations to provide counseling and support.
  • Supported people with developmental disabilities and autism in building multi-faceted skillset to promote independence and self-confidence.
  • Educated clients about important nutritional habits and how to plan healthy meals.
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Assisted with personal care appointments such as haircuts and doctors' appointments.
  • Identified obstacles to learning in collaboration with adult learners and provided positive reinforcement for performance.
  • Helped clients to identify challenges and set goals.
  • Taught individuals with learning or physical difficulties to use technology such as computers, tablets and mobile phones.
  • Helped to integrate clients in local community by teaching important social and work-related skills.

Skills

Complaint investigationundefined

Timeline

Liberal Arts: Psychology

Armstrong Atlantic State University
2009 - 2013

Virtual Assistant

Independent Contractor

Lead Retail Reset Merchandiser

Independent Contractor

Operational Compliance Field Auditor

Independent Contractor

Marketing & Promotions Director

Kevin Barry's Pub

Customer Service Representative

Gifts For Professionals

Assistant Promotions Director

Cumulus Broadcasting

Legal Administrative Assistant

Balbo & Gregg, Attorneys At Law

Life Skills Coach-Mentally and Physically Handicap

UCIP

Certificate - Wedding And Event Planning Coordinator

Staffordshire College

Education

Liberal Arts: Psychology

Armstrong Atlantic State University
Savannah, Georgia
2009 - 2013

Certificate - Wedding And Event Planning Coordinator

Staffordshire College

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Elizabeth CampVirtual Assistant