ELIZABETH CANO
Fort Worth,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
11
11
years of professional experience
Work History
Team Lead - Government Programs- Cycle Revenue Department
Parallon
09.2022 - 06.2023
- Assists the Manager by giving staff day to day direction in performing daily responsibilities
- Screen and evaluate patients for existing insurance coverage, federal and state assistance programs, or hospital charity applications
- Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment
- Ensures appropriate signatures are obtained on all necessary forms
- Obtain legally relevant medical evidence, physician statements and all other documentation required for eligibility determination
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Complete and file applications
- Initiate and maintain proper follow-up with the patient and government agency caseworkers to ensure timely processing and completion of all mandated applications and accompanying documentation
- Ensure all insurance, demographic and eligibility information is obtained and entered into the system accurately
- Document progress notes to the patient's file and the hospital computer system
- Participates in ongoing, comprehensive training programs as required
- Follows policies and procedures to contribute to the efficiency of the office
- Covers and assists with other office functions as requested
- Will be required to make field visits as necessary and will need reliable personal transportation readily available.
Patient Support Representative
Resource Corporation of America
12.2021 - 06.2022
- Screen all self-pay patients admitted to JPS Hospital
- Assist any patients and/or hospital staff with inquiries
- Schedule agency appointments when necessary
- Complete home and government agency visits as needed.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Delivered front-office administrative support, shared general information and employed clinical knowledge when assisting patients.
- Collaborated with other medical staff to achieve high level of patient safety and care.
- Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
Team Lead- Trust Fund & Eligibility Dept
Caregiver
02.2019 - 06.2022
- Determine whether applicants for various programs meet the necessary qualifications
- Work with HHSC and SSA to confirm client's Medicare or Medicaid is active
- Fact checking, record keeping, and advocacy on behalf of clients.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Directed and supervised team of 20 engaged training and software development.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Educated staff on organizational mission and goals to help employees achieve success.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Held weekly team meetings to inform team members on company news and updates.
Continuing Medical Education Administrative Assistant Program Specialist
Texas Health Resources
12.2017 - 10.2019
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Patient Care & Implant Coordinator
Texas Denture Clinic
04.2012 - 02.2016
- Monitored database to keep track of implant inventory
- Trained new hires
- Consulted treatment plans and financing options with patients
- Managed the accounts payable/accounts receivable reports
- Scheduled surgery appointments for patients.
- Entered data, generated reports, and produced tracking documents.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX01.2011
Skills
- Regulatory Compliance
- Schedule Management
- Performance Monitoring
- Performance Improvement
- Decision making
- Employee Evaluation
- Training and development
- Employee engagement
- Coaching and mentoring
- Active listening
- Problem solving
- Customer focus
- Team building
- Delegation skills
- Goal setting
- Process improvement
- Conflict resolution
- Adaptability
- Operations management
- Task prioritization
- Documentation and Reporting
- Team Supervision
- Teamwork and Collaboration
- Leading Team Meetings
- Knowledgeable in EPIC
- Staff Training
Timeline
Team Lead - Government Programs- Cycle Revenue Department
Parallon
09.2022 - 06.2023
Patient Support Representative
Resource Corporation of America
12.2021 - 06.2022
Team Lead- Trust Fund & Eligibility Dept
Caregiver
02.2019 - 06.2022
Continuing Medical Education Administrative Assistant Program Specialist
Texas Health Resources
12.2017 - 10.2019
Patient Care & Implant Coordinator
Texas Denture Clinic
04.2012 - 02.2016
Associate of Arts -
Tarrant County College
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