Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Elizabeth Capasso

Nashua,NH

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service by creating a memorable dining experience. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Knowledgeable about handling special dietary requirements along with general food safety standards. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

26
26
years of professional experience

Work History

Office Manager

NE PET Imaging
01.2021 - Current
  • Handle sensitive patient information following HIPPA guidelines to ensure patient confidentiality.
  • Fostered team collaboration by initiating regular team meetings.
  • Provide exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Provide training and development opportunities for staff.
  • Oversee day to day operations including procurement of supplies to ensure optimal operations while maintaining administrative procedures.
  • Address customer concerns promptly, leading to increased satisfaction.

Administrative Financial Coordinator

Lowell General Hospital Cancer Center
08.1999 - 01.2021
  • Maintained filing systems for financial documents and reports.
  • Worked closely with doctors to ensure prior authorization approval for patients testing.
  • Explained insurance benefits, fees and procedures to patients.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Maintained a high level of confidentiality when handling sensitive financial information and employee records.

Server/Bartender

The Country Tavern
05.2016 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage accurate bill payments.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.


Server/Bartender

The Glenview Bar & Grill
06.2009 - 05.2016
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs ensuring an optimal dining experience.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Responsible for nighty cash closeout.
  • Collaborated with team members during busy shifts for efficient workflow.


Education

Associate of Arts - Liberal Arts

Southern New Hampshire University
Hooksett, NH
05-2016

High School Diploma -

Chelmsford High
North Chelmsford, MA
06-1980

Skills

  • Customer Service Expertise
  • Collaborative Team Management
  • Workplace Operations Management
  • Workforce Development
  • Detail-Oriented Planning
  • Productivity Enhancement

Accomplishments

    Developed a questionnaire form to be completed by patients in order to maintain privacy.

    Implemented new phone system to streamline expedient communication between doctors and their patients.

    Maintain open line of communication between staff and management to ensure company cohesiveness.

Languages

English
Full Professional

Timeline

Office Manager

NE PET Imaging
01.2021 - Current

Server/Bartender

The Country Tavern
05.2016 - 03.2020

Server/Bartender

The Glenview Bar & Grill
06.2009 - 05.2016

Administrative Financial Coordinator

Lowell General Hospital Cancer Center
08.1999 - 01.2021

Associate of Arts - Liberal Arts

Southern New Hampshire University

High School Diploma -

Chelmsford High

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Elizabeth Capasso