Elizabeth Caraballo-Alvarez
Flushing,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
Security Officer- USPS Queens P&DC
PROSEGUR SECURITY GROUP
Whitestone, NY
09.2021 - Current
- Monitored surveillance equipment, such as CCTV cameras, to detect suspicious activity
- Control employee entrance and exit
- Relay information to postal employees and patrons
- Manage control access to contractors, and tractor-trailer drivers
- Always challenge strangers and un-badged visitors
- Report irregular activity and unusual occurrences to postal police within US Postal Property
- Maintain a daily log of individuals who enter onto US Postal Property
- Verified if all businesses licenses are up to date and ID identity match the Personal
- Communicated regarding incoming admissions, visits and deliveries to appropriate staff
- Helped guests sign in upon arrival and sign out when exiting premises
- Enforced company policies regarding parking regulations and building access
- Patrolled assigned areas on foot ensure safety and security
- Viewed monitor screens and remained alert to movement on-screen for authorized and unauthorized individuals
- Prepared detailed, accurate written incident reports
- Identified security issues with foot patrols of building and grounds
- Identified potential security risks during daily patrols and reported findings to management
- Assisted visitors with directions or information about facility.
Security Officer- Queens Center Mall
Allied Universal Security Services
Elmhurst, NY
09.2019 - 12.2020
- Lock doors and gates of entrances and exits to secure buildings
- Answer alarms and investigate disturbances
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates, Guard, patrol prevent theft, violence, or infractions of rules
- Used radio and other communication devices to keep in regular touch with other security guards and controller
- Warned persons of rule infractions or violations and apprehended or evicted violators from premises
- Identified potential security risks during daily patrols and reported findings to management
- Detected and deterred theft, vandalism, and other criminal behavior by maintaining visible presence
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Answered phones and responded to inquiries at security desk
- Manned entrance and exit posts and checked authorization for personnel and visitors
- Enforced company policies regarding parking regulations and building access.
Merchandise Associate
TJMAXX
Rego Park, NY
04.2013 - 12.2020
- Highly energetic team player, with the ability to demonstrate the willingness to achieve organizational goals
- Utilize computer technology to handle assist with merchandising and audits
- Answer questions regarding merchandise, and advise customers on merchandise selection
- Worked with Loss Prevention Team in Preventing shrinkage or loss of products
- Stock shelves, racks, cases, bins, and tables with new or transferred merchandise
- Assisted in maintaining security and policy by keeping count of items that are brought into the fitting room areas
- Monitored entrances, exits and sales floor for potential theft by identifying suspicious behavior
- Prioritized task load with minimal supervision and sound judgment
- Maintained organized merchandise displays with regular cleaning and recovery
- Maintained inventory by checking in deliveries, pricing items and stocking merchandise
- Provided customer service by assisting shoppers with locating items or answering questions about products
- Scheduled markdowns on slow-selling items or discontinued lines
- Developed merchandising plans for seasonal changes, holidays, and special events
- Collaborated with store managers to create visually appealing product presentations
- Dusting furniture, shelves, and other surfaces to keep areas clean
- Adhered to safety guidelines when handling hazardous chemicals or materials
- Laundered cleaning rags, mop heads, and other reusable materials.
Cashier
BED BATH & BEYOND
Rego Park, NY
07.2007 - 05.2008
- Actively listen to customer's requests and suggested appropriate merchandise
- Train your employees with required skills
- Exceeded store rules and expectations
- Receive bonus for protecting merchandise
- Assistant store manager in closing shop, which included documenting cash accounts and shutting down systems
- Helped human resources manager with store inventory
- Answer phones
- Display products for sale in an attractive way
- Organize working station
- Addressed customer questions and complaints with professionalism
- Kept clean, organized and well-stocked checkout areas
- Stocked store shelves and end-caps with merchandise
- Promoted loyalty programs and store cards
- Engaged customers in pleasant conversation while completing cash register transactions
- Bagged, boxed or wrapped products for customers
- Totaled purchases and accepted payments using touch-screen register system
- Coordinated shipping or carry-out assistance for customers with special orders
- Responded promptly to emergency clean-up requests
- Scrubbed toilets, sinks and all restroom areas.
Education
GED -
Learning Distance GED
06-2013
Skills
- Bilingual in English and Spanish
- Excellent customer service and communication skills
- CCTV Surveillance
- Identification verification
- Access Control
- Emergency Response
- Report Writing
- First Aid Certified
- ID Verification
- Patrol techniques
- Customer Service
- Lockdown Procedures
- Sanitization procedures
- Floor maintenance
- Restroom upkeep
Specialskillscertifications
- NYS Security License
- Security Guard Eight hour Pre-Assignment Training Certification
- Sixteen-hour on-the-job Training Certification
- Thirty hour OSHA Outreach for the construction industry
- First Aid CPR/AED certification
Languages
English and Spanish - Fluent
References
References will be furnished upon request.
Timeline
Security Officer- USPS Queens P&DC
PROSEGUR SECURITY GROUP
09.2021 - Current
Security Officer- Queens Center Mall
Allied Universal Security Services
09.2019 - 12.2020
Merchandise Associate
TJMAXX
04.2013 - 12.2020
Cashier
BED BATH & BEYOND
07.2007 - 05.2008
GED -
Learning Distance GED
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