Elizabeth Carbajal
Gilbert,AZ
Summary
Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member. Outgoing and personable professional with several years of experience in food service establishments driven by customer satisfaction. Dependable and flexible individual employs strong problem-solving and time management skills. Integrates personal connection to customers with discipline and expertise in food preparation and service.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Caterer
Self-employeed
Gilbert, AZ
01.2016 - Current
- Adhered strictly to health regulations when storing, handling, cooking, and serving foods at catered functions.
- Communicated effectively with personnel to ensure smooth operation at catered functions.
- Ensured compliance with applicable laws and regulations while running the business.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Boosted customer satisfaction by quickly addressing and resolving complaints of service.
- Monitored customer feedback and implemented changes based on their suggestions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Family Support Partner
MIKID
Yuma, Arizona
01.2015 - 01.2016
- Provided ongoing support services to clients and families to assist in meeting their individual needs, and specification in their treatment plan
- Accompanied clients and families to medical reviews, cued and translated English to Spanish as needed
- Collaborated with case managers and other agency team members, orient the family to the CRT process and relationship to the 12 principles The Arizona Vision for Children
- Outreach and training to parents
- Provided assistance in filing applications for outside community, resources as needed
- Tracked and monitored each family’s progress through the use of daily, weekly progress reports to be completed within 24 hours of a day
- Conducted frequent community and home visits, including private homes, educational facilities, treatment/service location, Juvenile facilities, office/ clinic locations
- In preparation for CFT meetings, worked intensively with the family to identify formal and in formal supports, assisted the family in identifying it’s strengths, family culture and concerns to be presented at the CFT meeting, and provide ongoing support by being there to listen or help families in communicating what is and what isn’t working represented the client and families voice in all program activities
- Provide transportation to youth and families as appropriate utilizing employee’s personal vehicle
- Daily documentation, case notes, monthly summary reports, within allowed time frames following covered behavioral services and data validation guidelines
- Ensure confidentiality of members verbal and written information, in accordance with HIPPA Standards and adhere to the legal ethical, and professional guidelines
- Worked with a diverse of cultures
- Arrange and facilitate multi-agency team meetings as required or needed
- Respond by phone to families in crisis, assist families in developing emergency/ safety plans
- Attended and participated in ongoing, training
Respite Provider
MIKID
Yuma, Arizona
01.2013 - 01.2015
- Worked with youth ages 1 - 17
- Daily documentation, case notes, monthly summary reports, within allowed time frames following covered behavioral services and data validation guidelines
- Provided services to youth in the community, including private homes, educational facilities, treatment/service location, Juvenile facilities, office/ clinic locations
- Worked with youth individually, or in group settings to work on youth’s ISP goals
- Accompanied youth on field trips
- Modeled and encouraged positive interactions and social skills with adults and children
- Attended ongoing training meetings and workshops on a regular basis
Health Promotion Educator / Promotora
Sunset Community Center
Yuma, Arizona
01.2010 - 01.2011
- Collaborated with Doctor’s to help improve the health of the Hispanic communities through education, promotion of healthy lifestyles, and disease prevention
- Scheduled and confirmed appointments daily
- Maintained a full schedule of Patients daily
- Answered phones, and directed phone calls to other departments within the clinic
- Documented Patient’s weight, health education sessions, progress, and any follow-up sessions into EMR(Electronic Medical Records)
- Prioritized and juggled multiple concurrent projects and duties
- Filed and organized Patient charts, numerically and alphabetically
- Created flyers and brochures related to Chronic Diseases, such as; Pre-Diabetes and Diabetes, A1C, Hypertension, High Lipid, Cholesterol Levels, Obesity in Adults and Children, Nutrition, and counting Carbohydrates and portions
- Worked with healthcare programs, such as, Medicare and AHCCCS
- Gave presentations at various schools, regarding the importance of health education and other related services offered
- Served as a liaison between Patient’s and Physicians
- Outreach to the community to conduct health interviews, develop and schedule individual or group health education sessions
- Assist and refer patients to other agencies and services as need
- Conducted follow-up sessions with patients to document progress with health related issues
Substitute Teacher
Somerton School District # 11
Somerton, Arizona
01.2009 - 01.2010
- Assigned to work in the absence of a teacher
- Aided students in understanding a subjects matter as well as providing program lessons as assigned
- Gave out class work and assignments and ensure effective discipline and class control
- Completed daily reports to give account of any information pertaining to the events of the day
- Implemented existing lesson plans in a manner that ensures the integrity of academic time and motivates students to learn and participate
- Modeled correct use of spoken and written English language
- Maintained classroom control that fosters a safe, positive environment for all students and staff in accordance with school, state and all applicable regulations
- Supervised in out-of-class settings (assemblies, lunchroom, and schoolyard)
- Remained in classroom and monitored students at all times
Certified Home Childcare Provider
Dept. of Economic Security
Yuma, Arizona
01.1996 - 01.2009
- DES/ DHS Certified
- Worked with ages birth through thirteen years
- Participated in the Child and Adult Care Food Program (CACFP)
- Maintained a preschool daily schedule which included daily meals, circle time, craft time, learning letters and numbers, outside play
- Prepared lesson plans that were age appropriate
- Maintained daily sign-in-out sheets
- Attended ongoing trainings as required from the state
Education
Early Childhood CDA Coursework -
Arizona Western College
Yuma, AZ01.1999
High School Diploma -
The American School
Lansing, IllinoisSkills
- Excellent Communication Skills
- Bilingual in English/Spanish
- Clerical Procedures Skills
- Interpersonal Effectiveness
- On-task management
- Strategic planning
- Program Coordination
- Personal organization
- Document / Recording Information
- Documentation proficiency
- Confidentiality adherence
- Multicultural competence
- Relationship building
- Relationships and rapport
- Customer relations
- Quality assurance
- Sales strategics
- Customer service
- Work Planning and Prioritization
- Business administration
- Policies and procedures development
Profile
Customer and Personal Service experience and knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., Knowledge of clerical procedures and systems such as word processing, managing files, records, and other office procedures and terminology.
Certification
- IVP Level 1 Fingerprint Clearance Card
Timeline
Caterer
Self-employeed
01.2016 - Current
Family Support Partner
MIKID
01.2015 - 01.2016
Respite Provider
MIKID
01.2013 - 01.2015
Health Promotion Educator / Promotora
Sunset Community Center
01.2010 - 01.2011
Substitute Teacher
Somerton School District # 11
01.2009 - 01.2010
Certified Home Childcare Provider
Dept. of Economic Security
01.1996 - 01.2009
Early Childhood CDA Coursework -
Arizona Western College
High School Diploma -
The American School
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