Elizabeth Cardenas
Medical Office Manager
Addison,IL
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Highly dependable, ethical and reliable leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Prioritize projects and multitask effectively to achieve project goals.
Overview
13
13
years of professional experience
Work History
Medical Office Manager
Avesena Home Health Care
03.2014 - Current
- Proficiently directed home health agency, skillfully guiding it through rigorous bi-annual state survey audit conducted by IDPH, achieving flawless record with zero deficiencies.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Assisted with regulatory issues such as compliance.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Completed bi-weekly payroll for 20 employees and multiple private contractors.
Home Health Aide
Avesena Home Healthcare
01.2011 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Retail Sales Associate
Bath & Body Works
08.2016 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
Patient Care Technician
Elmhurst Hospital - Main Campus
08.2018 - 09.2019
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Certified Nursing Assistant
St. Patrick's Residence Nursing And Rehabilitation
12.2011 - 12.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, muscular dystrophy, and dementia/Alzheimer's Disease.
Education
Bachelor of Science - Nursing
Oak Point University
Oak Brook, IL05.2025
Associate of Arts -
College of DuPage
Glen Ellyn, IL12.2018
High School Diploma -
Addison Trail High School
Addison06.2010
Certified Nursing Assistant -
Technology Center of Dupage
Addison, IL05.2010
Skills
- Critical Thinking
- Operational Efficiency
- Patient Admission
- Electronic Health Records Systems
- Accounts Payable and Receivable
- Microsoft Office
- Patient Relations
- Human Resources
- Electronic Filing System
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Technician
Elmhurst Hospital - Main Campus
08.2018 - 09.2019
Retail Sales Associate
Bath & Body Works
08.2016 - Current
Medical Office Manager
Avesena Home Health Care
03.2014 - Current
Certified Nursing Assistant
St. Patrick's Residence Nursing And Rehabilitation
12.2011 - 12.2014
Home Health Aide
Avesena Home Healthcare
01.2011 - Current
Bachelor of Science - Nursing
Oak Point University
Associate of Arts -
College of DuPage
High School Diploma -
Addison Trail High School
Certified Nursing Assistant -
Technology Center of Dupage
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